Lisha Efite
Buea,SW
Summary
Proven Customer Service Representative at Love At First Bite Catering, adept in CRM and creative problem-solving. Excelled in enhancing customer loyalty by resolving complaints with empathy and professionalism, significantly boosting satisfaction. Skilled in training development and international sales support, showcasing a unique blend of technical and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Representative
Love At First Bite Catering
04.2022 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Secretarial Assistant
GCE Board
07.2021 - 07.2022
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Supported the onboarding process of new employees by providing training materials and guidance on company policies.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
Education
Bachelor Of Public Administration - Public Administration
University of Buea
Buea Advance Level Certificate - Arts Education
Saker Baptist College
Limbe Cameroon 08.2020
Skills
CRM
Timeline
Customer Service Representative
Love At First Bite Catering
04.2022 - 03.2024
Secretarial Assistant
GCE Board
07.2021 - 07.2022
Bachelor Of Public Administration - Public Administration
University of Buea
Advance Level Certificate - Arts Education
Saker Baptist College
Similar Profiles
Sarah SchreiberSarah Schreiber
Front of the House Manager at Love At First BiteFront of the House Manager at Love At First Bite
Ho Cheuk Ting KennoHo Cheuk Ting Kenno
Catering Server at Bite CateringCatering Server at Bite Catering
Lydia DavisLydia Davis
Catering Manager at Love and Joy Cakes and CateringCatering Manager at Love and Joy Cakes and Catering