Operations management
Product launches
Corporate communications
Workforce planning
Team leadership
Business development
MANGA RICHARD JORDAN
Director, Information Technology
Rockland
Summary
Dynamic IT leader with a proven track record at Accor Hotels and LafargeHolcim, enhancing network performance and security through strategic initiatives and advanced monitoring tools. Skilled in operations management and team leadership, I've successfully driven business development and IT project management, achieving significant cost savings and improved system scalability.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
IT CLUSTER MANAGER
Accor Hotels
Douala, Littoral
09.2023 - 01.2025
- Drawing up the IT and ISS strategy for the cluster.
- Determining the direction and requirements for the hardware, systems and applications needed to ensure secure, fast, high-quality, robust and redundant services
- Management of the validation and acquisition of network and security equipment, the inventory of information assets and the secure disposal of assets that have become redundant
- Planning, coordinating, supervising and proactively monitoring application development, resolving incidents and fulfilling service requests
- Contributing to the drafting and application of the Information Resources Standards Framework (IRSSF): Proposing and monitoring performance indicators for the Normative Framework, in particular service level agreements and the availability of services and applications
- Drawing up the Information Security Policy, the Regulations on the use of information Resources, and the Regulatory Framework
- Supervising the budget allocated to the project
- Negotiating with suppliers and external partners to obtain the best possible terms and conditions when purchasing or leasing equipment or services related to the project.
- Development of comprehensive technical documentation
- IT project management, including planning, execution and monitoring
IT Network Manager
LafargeHolcim
Douala, Littoral
04.2021 - 09.2023
- Improved network performance by implementing advanced monitoring tools and troubleshooting techniques.
- Provided ongoing training sessions for staff members on securing their devices against potential network threats, resulting in heightened organizational security.
- Assisted in the planning of data center migrations to accommodate rapid business expansion without disrupting services.
- Delivered cost savings by negotiating contracts for telecommunications services and hardware purchases.
- Led the migration from legacy systems to cloud-based infrastructure for improved scalability, flexibility, and cost efficiency.
- Managed vendor relationships for procurement, installation, and support of networking equipment and services.
- Mentored junior team members in networking concepts, best practices, and troubleshooting methodologies.
IT Supervisor
Barry-callebaut
Douala, Littoral
01.2017 - 04.2021
- Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
- Served as a liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
- Managed IT projects from conception through to completion, ensuring on-time delivery and alignment with organizational objectives.
- Established IT budget management processes, tracking expenses to ensure alignment with company financial goals.
- Led disaster recovery planning efforts, creating contingency plans to minimize risks associated with potential system failures or breaches.
- Improved team collaboration with the implementation of advanced communication tools and platforms.
IT Supervisor
PARADOXHYPERMEDIA
Douala, Littoral
06.2016 - 12.2016
- Implemented and maintained technology and software budget.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Managed life cycle replacement of hardware and software.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Oversaw development and implementation of improvements to support network operations.
Education
Master of Science - IT Project Management
Maroua University
Maroua, Cameroon 10.2019 - 11.2025
Bachelor of Science - Computer Information Systems
PROTESTANT UNIVERSITY OF CENTRAL AFRICA
Cameroon Yaounde 09.2012 - 11.2013
Skills
Certification
Cisco Certified Network Associate (CCNA) - Cisco Systems, Inc.
03-2018
Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
04-2020
ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
09-2017
Cisco Certified Network Associate (CCNA)/Cisco Certified Network Professional (CCNP) Enterprise - Cisco Systems, Inc.
07-2019
COBIT Foundation Certificate
05-2023
Prince 2 Foundation Certificatee
06-2023
Timeline
IT CLUSTER MANAGER
Accor Hotels
09.2023 - 01.2025
Prince 2 Foundation Certificatee
06-2023
COBIT Foundation Certificate
05-2023
IT Network Manager
LafargeHolcim
04.2021 - 09.2023
Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
04-2020
Master of Science - IT Project Management
Maroua University
10.2019 - 11.2025
Cisco Certified Network Associate (CCNA)/Cisco Certified Network Professional (CCNP) Enterprise - Cisco Systems, Inc.
07-2019
Cisco Certified Network Associate (CCNA) - Cisco Systems, Inc.
03-2018
ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
09-2017
IT Supervisor
Barry-callebaut
01.2017 - 04.2021
IT Supervisor
PARADOXHYPERMEDIA
06.2016 - 12.2016
Bachelor of Science - Computer Information Systems
PROTESTANT UNIVERSITY OF CENTRAL AFRICA
09.2012 - 11.2013
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