Summary
Overview
Work History
Education
Skills
Certification
Languages (Example)
Timeline
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Marvian Matute

Marvian Matute

Lille,59

Summary

I am an Academic Tutor and multi-skilled professional with a passion for empowering individuals and organizations to achieve their goals. With extensive experience in preparing students for internationally recognized exams such as TOEIC, TOEFL, IELTS, GMAT, Bocconi, and Linguaskill, I have guided learners from diverse backgrounds to unlock their academic and career potential. My tutoring approach focuses on building confidence, strengthening core skills, and tailoring strategies to each student’s needs to ensure measurable results. Beyond education, I bring a broad skill set in Virtual Assisting, Customer Service, Customer Support, SEO, Ghostwriting, Interview Preparation, Outsourcing, and Negotiation. This unique combination allows me to deliver value across multiple industries. I have experience helping businesses strengthen customer relationships, improve their online visibility, and streamline operations through outsourcing and strategic negotiation. Whether it’s crafting clear and compelling content, preparing candidates to excel in interviews, or providing responsive and empathetic customer support, I thrive on creating solutions that leave a lasting impact. What sets me apart is my adaptability and results-driven mindset. I am equally comfortable working in collaborative team environments or managing projects independently. I take pride in being resourceful, professional, and committed to exceeding expectations. My ability to switch seamlessly between academic mentoring and business-oriented problem-solving enables me to contribute value in both educational and corporate contexts. I am passionate about continuous learning and growth—for myself, my students, and the organizations I work with. My goal is always to create opportunities, build meaningful connections, and deliver results that make a difference. If you are looking for someone who can combine teaching expertise with professional versatility, while bringing energy, commitment, and clear communication to every role, I would be excited to connect.

Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Manager of student and teacher conflict resolution. (ESL teacher)

Groupe Etoile
06.2023 - Current
  • Developed and implemented a comprehensive support program for students and teachers, which enhanced engagement and improved overall satisfaction levels by 30%, helping create a more positive learning environment.
  • Organized and led professional development workshops for teachers, which not only increased instructional effectiveness but also fostered collaboration among staff, resulting in a 25% boost in student performance metrics.
  • Streamlined communication channels between students, teachers, and administration, which helped address concerns more swiftly and effectively, leading to a 40% reduction in response times to inquiries.
  • Facilitated conflict resolution sessions and mentoring programs, which strengthened relationships within the school community and significantly reduced incidents of disciplinary issues by 15%.
  • Oversaw daily operations, ensuring adherence to company policies and procedures.
  • Managed cross-functional teams to achieve project milestones and deadlines.
  • Facilitated communication between Parents and Teachers to enhance collaboration and productivity.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Virtual assistant freelancer

Preply
  • Supported multiple clients by managing their schedules and communications, which helped them stay organized and productive in their daily tasks.
  • Handled client inquiries and resolved issues promptly, ensuring high satisfaction rates and repeat business for the platform.
  • Created and maintained a comprehensive database of resources and documents, making it easier for clients to access important information quickly, which enhanced their overall experience.
  • Streamlined administrative processes by implementing time-saving tools and techniques, which reduced response times and increased efficiency across various projects.
  • Maintained communication with clients, ensuring timely responses and updates.

English Tutor

Preply
  • Developed personalized lesson plans to enhance student engagement and understanding of English language concepts.
  • Assisted students in improving writing skills through constructive feedback and targeted exercises.
  • Facilitated interactive discussions to promote critical thinking and enhance communication abilities among learners.
  • Adapted teaching techniques to accommodate diverse learning styles and individual student needs effectively.
  • Mentored peers on best practices for teaching methodologies, fostering a collaborative learning environment.
  • Improved students' written and verbal English skills through personalized learning programs.
  • Taught students study techniques and strategies for succeeding on grammar and composition tests.

Web Designer

Shopify Dbso
  • Designed user-friendly website layouts utilizing HTML, CSS, and JavaScript for optimal user experience.
  • Collaborated with developers to implement responsive designs across various devices and screen sizes.
  • Conducted usability testing to gather feedback, enhancing website navigation and functionality based on user input.
  • Created visually appealing graphics and multimedia content to elevate brand presence online.
  • Designed user-friendly website layouts enhancing customer engagement and navigation efficiency.
  • Collaborated with developers to implement responsive design strategies for diverse devices.
  • Created visually appealing graphics and assets aligned with brand guidelines and marketing objectives.
  • Conducted usability testing, gathering user feedback to inform design improvements and refinements.

Education

Bachelor of Science - Educational Psychology

Educational Psychology
11-2023

Skills

  • Teaching Professional
  • Virtual Assisting Professional
  • Customer service
  • Team leadership
  • Decision-making
  • Complex Problem-solving
  • Verbal and written communication
  • Sales management
  • Customer relationship management (CRM)
  • Critical thinking
  • Lesson planning
  • Motivating students

Certification

  • TEFL Certified

Languages (Example)

English Native

Timeline

Manager of student and teacher conflict resolution. (ESL teacher)

Groupe Etoile
06.2023 - Current

Virtual assistant freelancer

Preply

English Tutor

Preply

Web Designer

Shopify Dbso

Bachelor of Science - Educational Psychology

Educational Psychology
Marvian Matute