Good knowledge of cleaning data using Anaconda and Jupyter notebook
MARYLYN SEGA
CUSTOMER SERVICE PERSONEL
Buea
Summary
Energetic and well-educated sales officer in the banking domain with 3 years of hands-on experience. Wealth of knowledge and courteous demeanor. Skilled in recommending and assisting customers in selecting merchandise. Excellent communication skills for conveying information and building rapport. Multi-talented sales clerk focused on productivity and providing top-notch service. Enthusiastic about resolving issues and maximizing company revenue through cultivating loyal and satisfied customers.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
CASHIER
PARKLANE TRAVELS
11.2023 - Current
- Managed customer enquiries, complaints and requests in professional manner
- Accurately balanced cash drawers and reconciled discrepancies
- Accomplished daily administrative tasks such as ; ENTERING DATA AND RECONCILING REPORTS
- Also used to digital platforms and helped in assisting customers with online services or technical issues
COORDINATOR
AFRIQUECON PLC
04.2022 - 09.2023
- Managing projects.
- Overseeing the completion of projects and events, including assigning tasks, controlling schedules and maintaining project documentation.
- Communicating project progress to team members and stakeholders and liaise with clients.
- Managed a team of staff members and provide administrative support.
- Plan to synchronize and execute complex tasks with different groups
Sales Clerk
NTARINKON COOPERATIVE CREDIT UNION
11.2019 - 01.2022
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems
- Maintained customer satisfaction with quick and professional handling of product returns
- Used consultative sales approach (paying attention to what they need as far as creating accounts and suggesting the right account for them that is going to be beneficial to them) to understand customer needs and recommend relevant offerings
- Implemented initiatives to improve customer satisfaction and increase repeat business
- Such as follow up the client to get their feedback because when a client is satisfied with positive feedback, they tend to have confidence in our services and this can lead to increase in our sales and increase in referrals
- Motivated high-performing sales team to increase sales by 40% through excellent communication, paying detail attention to the client and following up to make sure the client is fully satisfied
- Recognized and interpreted increase trends in sales especially for student accountS
- Developed and maintained strong knowledge of multiple products the bank is offering and varying levels of benefits within each product
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support
- Met with members to understand goals and recommend solutions to fit specific needs
- Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account
- Represented company at industry events to promote company service
Education
Bachelor of Science - Law
University of Buea
Buea, South WestHigh School Diploma - undefined
Presbyterian Girl School Limbe
Limbe, South WestSkills
- Building Customer Relationships and Loyalty
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- Building Customer Loyalty
- Risk management skill
- Engaging with Diverse Customers
- Pay detailed Attention to Customer needs
- Leadership and team development skill
- Efficiently and effective problem solving skills
- Sales transactions
- Basic math
Software
Timeline
CASHIER
PARKLANE TRAVELS
11.2023 - Current
COORDINATOR
AFRIQUECON PLC
04.2022 - 09.2023
Sales Clerk
NTARINKON COOPERATIVE CREDIT UNION
11.2019 - 01.2022
High School Diploma - undefined
Presbyterian Girl School Limbe
Bachelor of Science - Law
University of Buea
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