Singing
Mbogeh Fongod Amina
Housekeeping
Douala
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Housekeeping Supervisor
Dubai Hotel
Douala
07.2020 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Adhered to safety protocols by enforcing proper equipment usage.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeper
Zagors Family
Bamenda
01.2019 - 04.2020
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated electronic backpack vacuums and floor sweepers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Washed and put away kitchen dishes, utensils and glassware.
Housekeeping Attendant
MansfieldPlaza
Bamenda
03.2016 - 12.2018
- Responded to requests from patrons for linens and toiletries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Education
Associate Degree In Banking And Finance - Banking And Financial Support Services
National Polythecnic Bambui
Bamenda 11.2013 - 06.2015
Skills
Inter-department collaboration
undefinedAccomplishments
- Documented and resolved miscommunication between customer and staff which led to customers satisfaction.
- Supervised team of 7 staff members.
- Achieved employee of the month bonus by completing and reaching the monthly goals with accuracy and efficiency.
- Achieved successful hosting through effectively helping with organizing strategy ideas in hosting a customers Bridal shower.
Interests
Cleaning
Diy projects
Walking
Volunteering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Housekeeping Supervisor
Dubai Hotel
07.2020 - Current
Housekeeper
Zagors Family
01.2019 - 04.2020
Housekeeping Attendant
MansfieldPlaza
03.2016 - 12.2018
Associate Degree In Banking And Finance - Banking And Financial Support Services
National Polythecnic Bambui
11.2013 - 06.2015
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