Singing
Mbogeh Fongod Amina
Housekeeping
Douala
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Housekeeping Supervisor
Dubai Hotel
Douala
07.2020 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Adhered to safety protocols by enforcing proper equipment usage.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeper
Zagors Family
Bamenda
01.2019 - 04.2020
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated electronic backpack vacuums and floor sweepers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Washed and put away kitchen dishes, utensils and glassware.
Housekeeping Attendant
MansfieldPlaza
Bamenda
03.2016 - 12.2018
- Responded to requests from patrons for linens and toiletries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Education
Associate Degree In Banking And Finance - Banking And Financial Support Services
National Polythecnic Bambui
Bamenda 11.2013 - 06.2015
Skills
Inter-department collaboration
Team Building
Folding clean laundry
Dusting furniture
Sorting and washing laundry
Cleaning and sanitation
Preventive Maintenance
Inventory replenishment
Vacuuming and sweeping
Ordering cleaning supplies
Care of fine art
Cleaning bathrooms
Employee evaluations
Performance improvements
Training and mentoring
Accomplishments
- Documented and resolved miscommunication between customer and staff which led to customers satisfaction.
- Supervised team of 7 staff members.
- Achieved employee of the month bonus by completing and reaching the monthly goals with accuracy and efficiency.
- Achieved successful hosting through effectively helping with organizing strategy ideas in hosting a customers Bridal shower.
Interests
Cleaning
Diy projects
Walking
Volunteering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Housekeeping Supervisor
Dubai Hotel
07.2020 - Current
Housekeeper
Zagors Family
01.2019 - 04.2020
Housekeeping Attendant
MansfieldPlaza
03.2016 - 12.2018
Associate Degree In Banking And Finance - Banking And Financial Support Services
National Polythecnic Bambui
11.2013 - 06.2015