Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Quote
Timeline
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MEJILE JOSELINE BERDIENNE

MEJILE JOSELINE BERDIENNE

Summary

Ability to manage several tasks simultaneously and consistently meet date line excellent oral and written. A good general cultural knowledge of financial institution Good knowledge of accounting and of microfinance environment. Customer approach Capacity to work under pressure Strong knowledge of techniques in availability and engagement marketing and communication Good knowledge of strategies and negotiati Excellent communication and articulation skills At least one year of profession experience Excellent computer keyboard and typing skills Upbeat, motivated and result driven professional Ability to cope with rejection on a daily basis

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Representative

LiveGood
08.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Front Desk Receptionist

MTN CAMEROON
01.2022 - 06.2023
  • Generating leads
  • Meeting or exceeding sales goals
  • Negotiating all contracts with prospective clients
  • Helping determine pricing schedules for quotes, promotions, and negotiations
  • Preparing weekly and monthly reports
  • Giving sales presentations to a range of prospective clients
  • Coordinating sales efforts with marketing programs
  • Understanding and promoting company programs
  • Obtaining deposits and balance of payment from clients
  • Preparing and submitting sales contracts for orders
  • Visiting clients and potential clients to evaluate needs or promote products and services
  • Maintaining client records
  • Answering client questions about credit terms, products, prices, and availability., Welcomes customer/greets
  • Perform the operation of collection commissioning of customer and all employees personal means an accounting
  • Register el collection Carl and installment slips
  • Updates the cash fog counting entry and exit tractions
  • Make the state of credit union of the agency in collaboration with the head of agency and he load of the operations
  • Updates and registration of collection card
  • Under the supervision of the head of agency makes payment to the back or at least be modified of any traction whereof
  • Pay two salaries by order at the agency
  • Carried out cases transactions on validation (main caster
  • The cave and vice)
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected Type payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.

Bursar

BURSAR
01.2019 - 01.2021
  • The, shall see to it that all purchases on behalf
  • College are supported by signed and dated receipts are to be filled in an order, corresponding to the ledger (CES/BD Budget Head
  • Number)
  • The Bursar is solely in charge of the College till and financial accounts, /reports
  • The Bursar keeps the Cash Book and is responsible for daily cash accounts
  • He/she sees to it that all income and expenditure are done though him/her
  • Income must be receipted for and all expenditures must be under budget head and receipt filled in order
  • Purchases
  • He/she makes payment on the orders of the principal as regard salaries and running expenditures
  • He/she sees to it that no expenditure is above that which has been budgeted from the beginning of the school year
  • He/she prepares in collaboration with the principal the budget estimates and all financial reports from the state and diocese when they are due and according to official format and principles laid down by the Catholic Education Authority of the diocese
  • He/she is responsible for all college property and keeps an up to date inventory of the property and equipment and in collaboration with the principal and or his representative, ensures proper maintenance of he said property and equipment
  • Is to carefully and regularly perform all his outline duties with assiduity and strictness
  • Will present a financial report at the end of the year Board of Governors meetings
  • DESCRIPTION
  • CALL CENTER (logistics)
  • Place calls to potential customers from a website directory
  • Perform script with necessary adjustment to ensure consistency of sale program
  • Answer potential client questions about transportation project or goals
  • Generates 5 to 10 sales lead per day and close at least one sales transaction a day
  • Maintain, computer, telephone and other equipment
  • Train other employees when required
  • Refers customer complaints to supervisor for quality control
  • Communicates respectfully and politely with potential customers at all times
  • Complete orders by recording names, addresses and purchases referring orders for filling
  • Maintain safe and clean working environment by complying with procedure rules and regulations.
  • Supplemented office staff by assisting with scanning, photocopying, faxing and computer input.
  • Handled direct payments, reconciled credit card receipts and prepared deposits.
  • Handled customer phone calls and walk-in traffic to direct patrons to appropriate personnel.
  • Performed complex Word processing tasks such as merging and sorting, integrating text with graphics and creating footnotes and outlines.
  • Used spreadsheets and databases to develop and maintain records.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Created and maintained detailed records of all office activities.
  • Assisted with onboarding of new employees.
  • Purchased and maintained office supplies.
  • Compiled and analyzed data to produce reports.
  • Supported staff on special assignments and ad hoc projects.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Edited documents to keep company materials free of grammar errors.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Coordinated travel arrangements for staff members.

customer service manager

S.C.D.C
01.2016 - 01.2018
  • Promotes and sales product and services of the company
  • Advice the customer in terms of investment and placement by guiding it if necessary, to other interlocutor
  • The company
  • Manage and developed customer portfolio
  • Tracts customer evolution
  • Educate credit demand assess risk
  • Prospect new customers
  • Monitor, regulatory, legal, and specific development in banking sector
  • Update bank details
  • Automatic entry of the creation of customer account
  • Welcome to customer physically and on telephone
  • Respect and assures the hygiene in and out of the agency
  • Establish customer receipt of deposit, without and titre de deepens
  • Ives all information necessary to all potential customer and information.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.

Education

bachelor degree - Anthropology, economics

The University of Yaounde

General certificate education advanced level - undefined

Enonnchong Memorial Collage Besong

General certificate education Ordinary level - undefined

Enonnchong Memorial Collage Besong

Skills

  • Prioritizing Workflows
  • Promotional Campaigns
  • Sales Expertise
  • Credit and Debt Card Processing
  • Product and Service Knowledge
  • Wireless Telecommunications
  • Quotas and Goals
  • Prospecting Skills
  • Post-Sales Support
  • Interpersonal Communication Skills
  • Needs Understanding
  • Customer Relations
  • Inside and Outside Sales
  • Qualified Lead Generation
  • New Business Opportunities
  • Product Management and Pricing
  • Persuasive Negotiations
  • Microsoft Access
  • Product Promotion
  • Campaign Support
  • Continuous Improvement Strategies
  • Solution Planning
  • Quote Information
  • Registration Documents
  • Retention Strategies
  • Automotive Knowledge
  • Maintaining Customer Database
  • Complex Problem-Solving
  • Sampling Techniques
  • Product Merchandising and Distribution
  • Strategic Planning
  • Inbound and Outbound Leads
  • Technological Knowledge
  • Revenue Generation
  • Serve Customers
  • Problem-Solving Strengths
  • Advertising Techniques
  • Consulting with Customers
  • Personal Shopping
  • Accessories and Footwear
  • Google Docs
  • Buyer Seller Agreements
  • Educational Opportunities
  • Prioritizing Workflows
  • Staff Training
  • Converting Leads
  • Constructive Feedback
  • Information Updates
  • Online Chat
  • Training and Development
  • Regulatory Compliance
  • Customer Retention Abilities
  • Customer Seating
  • Sunless Tanning
  • Profit Target Achievement
  • Presenting Information
  • Prospecting and Cold Calling
  • Consultative Selling Techniques
  • Performance Improvement
  • B2B Sales
  • Replacing Windshields
  • Feedback Collection
  • Onsite Product Demonstrations
  • Sorting and Filing
  • Bank Deposits
  • Process Monitoring
  • Currency Packaging
  • Reconciling Cash Drawers
  • Financial Due Diligence
  • Account Updating
  • Manage Customer Accounts
  • Identity Verification
  • Balance Verification and Reconciliation
  • Product and Service Sales
  • Calculator Usage
  • Signature Verification
  • Special Assignments
  • Phone Inquiries
  • Community Reinvestment Act
  • Leading Seminars
  • Information Processing
  • Accounting Softwares
  • Complex Information Interpretation
  • Supervising Tellers
  • Detailed Analysis
  • Special Requests
  • Customer Loan Processing
  • Deposit Funds
  • Virtualization Technologies
  • Safety Violations
  • Active Learning
  • Cash Distribution
  • Investigate Discrepancies
  • Cash Counting
  • Data Security and Validation
  • Prioritizing Workflows
  • Balance Transfers
  • Upselling Skills
  • Bank Services and Products Recommendation
  • Office Cleaning
  • Accounts Payable and Accounts Receivable
  • Staff Assistance
  • Store Displays
  • Call and Email Handling
  • Daily Logs
  • Mortgages and Loans
  • Credential Checking
  • Referral Generation
  • Credentialing Audits
  • ATM Balancing
  • Law Enforcement
  • Resource Estimation
  • Banking Standards
  • Client Rapport-Building
  • Transaction Error Identification
  • Foreign Currency Exchanges
  • Transaction Processing
  • Generating Receipts
  • Recordkeeping Compliance
  • Night and Safe Deposit Procedures
  • Financing Options
  • Bill Payment Receipt
  • Count Currency
  • Teller Transactions
  • Strategic Financial Planning
  • Strategy Planning
  • Cash Supply Orders
  • Employee Security Training
  • Team Cooperation
  • Event Scheduling
  • Asset Management
  • Bond Purchase Processing
  • Financial Decision Assistance
  • Financial Optimization
  • Household Tasks
  • Positive Reinforcement Methods
  • Corporate Promotions
  • Remains Management
  • Medical Terminology
  • Laptop and Tablet Operation
  • Prosthetic Attachment and Removal
  • Prioritizing Workflows
  • Prioritizing Workflows
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Accomplishments

  • Achieved Result through effectively helping with Task.
  • Managed number opportunities per month.
  • Grew territory from $number to $number.
  • Ranked #number in region for year.
  • Resolved product issue through consumer testing.
  • Successfully launched product name.

Certification

  • Certified Job Title, Company Name - Timeframe

Languages

English , French
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Sales Representative

LiveGood
08.2023 - Current

Front Desk Receptionist

MTN CAMEROON
01.2022 - 06.2023

Bursar

BURSAR
01.2019 - 01.2021

customer service manager

S.C.D.C
01.2016 - 01.2018

bachelor degree - Anthropology, economics

The University of Yaounde

General certificate education advanced level - undefined

Enonnchong Memorial Collage Besong

General certificate education Ordinary level - undefined

Enonnchong Memorial Collage Besong

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