Sports
MILDRED OROCK BAIYE
Administrative Secretary
BUEA
Summary
Knowledgeable Cashier Manager with solid background in managing cashier operations and enhancing customer satisfaction. Proven track record in leading team to deliver efficient service and resolving customer issues promptly. Demonstrated ability to handle cash transactions accurately and maintain inventory controls effectively.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Cashier Manager
Heart Land Supermarket
01.2023 - Current
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Resolved customer complaints quickly to maintain customer satisfaction.
Cashier
Heart Land Supermarket
01.2020 - 12.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier Helper
Heart Land Group
01.2019 - 01.2020
- Assisted in restocking shelves when required, contributing to the overall store organization and availability of products for purchase.
- Collaborated with other team members on special projects such as store displays or inventory counts when needed.
- Assisted customers with bagging groceries, leading to a more efficient and pleasant shopping experience.
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
- Streamlined checkout process for faster service, resulting in reduced wait times.
- Participated in ongoing training sessions to stay up-to-date on company policies and procedures.
- Resolved customer issues by collaborating with management when necessary, ensuring customer satisfaction remained high.
Education
High School Diploma -
Regina Pacis Higher Techniacl And Commercial C.
Mutengene, Cameroon 04.2001 -
High School Diploma -
Regina Pacis Higher Technical And Commercial C.
Mutengene 04.2001 -
Skills
Store opening and closing
Attention to detail
Time management
Customer service
Operations leadership
Cash handling and management
Punctual and reliable
Interests
Music
Traveling
Singing
Cooking
Timeline
Cashier Manager
Heart Land Supermarket
01.2023 - Current
Cashier
Heart Land Supermarket
01.2020 - 12.2022
Cashier Helper
Heart Land Group
01.2019 - 01.2020
High School Diploma -
Regina Pacis Higher Techniacl And Commercial C.
04.2001 -
High School Diploma -
Regina Pacis Higher Technical And Commercial C.
04.2001 -