Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Milton Abong Junior Awatim

Buea

Summary

Adept at enhancing system performance and customer satisfaction, I leveraged my expertise in hardware and software installation, troubleshooting, and customer service at Fombang Telecom. By implementing innovative solutions and conducting regular updates, I significantly improved productivity levels. My analytical thinking and technical support skills have consistently resulted in efficient problem resolution and heightened user experience.

Overview

8
8
years of professional experience

Work History

Computer Technician

Fombang Telecom
09.2016 - 04.2019
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Recommended new and replacement hardware and software purchases.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Set up and maintained user accounts and client access.
  • Implemented data backup solutions to protect vital company information from potential loss.
  • Recovered critical information from data back ups to restore functionality.
  • Successfully migrated company data during system upgrades without losing any critical information.
  • Evaluated and recommended new technology upgrades to increase efficiency within the organization.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Maintained office PCs, networks and mobile devices.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
  • Configured systems according to prescribed software and hardware frameworks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Restored data on computers and office machines.
  • Assisted customers with technical support inquiries.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Electrician Helper

Williams Mbang
02.2011 - 08.2013
  • Pulled wire through conduits and through holes in walls and floors.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
  • Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.

Skills

  • Computer assembly
  • Desktop and laptop installations
  • Computer troubleshooting
  • Installation and repair
  • Software installation
  • System upgrades
  • Hardware installation
  • Software applications
  • Device configuration
  • Hardware and software installation
  • Customer service
  • Hardware repair
  • Hardware troubleshooting
  • Printers and peripherals installation
  • Software updates
  • Technical support
  • Printer setup
  • System diagnostics
  • Remote support
  • Operating system expertise
  • Technical analysis
  • Email account set up
  • System testing
  • Analytical thinking
  • Hardware configuration
  • Performance optimization
  • Installation management
  • Wireless networking
  • Software feature demonstrations
  • Mobile device support
  • Settings configuration
  • Application software testing
  • Computer configurations
  • Server installations
  • Software patching
  • Software configuration
  • Network testing
  • Desktop technical support
  • Operating system management
  • Application installations
  • Information security

Languages

English
Advanced (C1)

Timeline

Computer Technician

Fombang Telecom
09.2016 - 04.2019

Electrician Helper

Williams Mbang
02.2011 - 08.2013
Milton Abong Junior Awatim