Milton Abong Junior Awatim
Fombang Telecom
Buea
8
years of professional experience
Adept at enhancing system performance and customer satisfaction, I leveraged my expertise in hardware and software installation, troubleshooting, and customer service at Fombang Telecom. By implementing innovative solutions and conducting regular updates, I significantly improved productivity levels. My analytical thinking and technical support skills have consistently resulted in efficient problem resolution and heightened user experience.
Work History
Computer Technician
2 Years 7 Months- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up and maintained user accounts and client access.
- Implemented data backup solutions to protect vital company information from potential loss.
- Recovered critical information from data back ups to restore functionality.
- Successfully migrated company data during system upgrades without losing any critical information.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Maintained office PCs, networks and mobile devices.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Proved successful working within tight deadlines and a fast-paced environment.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Electrician Helper
2 Years 6 Months- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.
Skills
Computer assembly
Desktop and laptop installations
Computer troubleshooting
Installation and repair
Software installation
System upgrades
Hardware installation
Software applications
Device configuration
Hardware and software installation
Customer service
Hardware repair
Hardware troubleshooting
Printers and peripherals installation
Software updates
Technical support
Printer setup
System diagnostics
Remote support
Operating system expertise
Technical analysis
Email account set up
System testing
Analytical thinking
Hardware configuration
Performance optimization
Installation management
Wireless networking
Software feature demonstrations
Mobile device support
Settings configuration
Application software testing
Computer configurations
Server installations
Software patching
Software configuration
Network testing
Desktop technical support
Operating system management
Application installations
Information security
Languages
English
C1
Advanced
Timeline
Computer Technician
Fombang Telecom
09.2016 - 04.2019Read More
Electrician Helper
Williams Mbang
02.2011 - 08.2013Read More