Milton Abong Junior Awatim
Buea
Summary
Adept at enhancing system performance and customer satisfaction, I leveraged my expertise in hardware and software installation, troubleshooting, and customer service at Fombang Telecom. By implementing innovative solutions and conducting regular updates, I significantly improved productivity levels. My analytical thinking and technical support skills have consistently resulted in efficient problem resolution and heightened user experience.
Overview
8
8
years of professional experience
Work History
Computer Technician
Fombang Telecom
09.2016 - 04.2019
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up and maintained user accounts and client access.
- Implemented data backup solutions to protect vital company information from potential loss.
- Recovered critical information from data back ups to restore functionality.
- Successfully migrated company data during system upgrades without losing any critical information.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Maintained office PCs, networks and mobile devices.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Proved successful working within tight deadlines and a fast-paced environment.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Electrician Helper
Williams Mbang
02.2011 - 08.2013
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.
Skills
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- Software installation
- System upgrades
- Hardware installation
- Software applications
- Device configuration
- Hardware and software installation
- Customer service
- Hardware repair
- Hardware troubleshooting
- Printers and peripherals installation
- Software updates
- Technical support
- Printer setup
- System diagnostics
- Remote support
- Operating system expertise
- Technical analysis
- Email account set up
- System testing
- Analytical thinking
- Hardware configuration
- Performance optimization
- Installation management
- Wireless networking
- Software feature demonstrations
- Mobile device support
- Settings configuration
- Application software testing
- Computer configurations
- Server installations
- Software patching
- Software configuration
- Network testing
- Desktop technical support
- Operating system management
- Application installations
- Information security
Languages
English
Advanced (C1)
Timeline
Computer Technician
Fombang Telecom
09.2016 - 04.2019
Electrician Helper
Williams Mbang
02.2011 - 08.2013
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