Mireille Claudia ABENG BOKAM
Yaoundé,Cameroon
Summary
Detail-oriented Remote Operations & Automation Virtual Assistant with 5+ years managing digital operations for a bilingual health education business. Skilled in inbox management, calendar scheduling, client onboarding, and CRM hygiene, ensuring streamlined processes and revenue protection. Coordinated effectively across North America, Europe, and Africa, proficient in tools like Google Workspace, HubSpot, and Airtable while maintaining confidentiality.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Operations & Automation Lead
International Nutrition and Business Academy LTD
Remote
01.2020 - Current
- Developed and maintained 15+ automation workflows (Zapier/Make) for streamlining intake forms, payment alerts, reminders, and daily reporting.
- Standardized recurring workflows with SOPs and checklists, saving ~2-3 hours/day and reducing manual errors.
- Triage and managed 30-50 emails/day (client follow-ups, payment-related messages) ensuring timely responses.
- Coordinated 20-25 client calls/week across multiple time zones (Canada, US, Europe, Africa), handling confirmations, rescheduling, and reminders.
- Supported ~15 active clients/month through onboarding, program coordination, and bilingual support (FR/EN).
Consultant Nutritionist
Self-employed
Remote
10.2020 - 09.2025
- Conducted dietary assessments, identified nutritional deficiencies, and recommended interventions to enhance client outcomes.
- Developed tailored nutrition plans for diverse clients, enhancing their overall health and wellness through personalized strategies.
- Facilitated workshops on nutrition topics, equipping clients with knowledge for informed dietary choices.
Medical Doctor - Clinical & Public Health Experience
Mendong Medical Center
, Cameroon
07.2017 - 09.2019
- Conducted patient consultations, ensuring accurate and confidential medical records to support patient care.
- Coordinated with multidisciplinary teams in clinical and public health settings to enhance patient outcomes.
Education
MSc -
Université Félix Houphouët-Boigny
Abidjan 09.2021 - 12.2023
MD -
Faculty of Medicine and Biomedical Sciences
Yaoundé 09.2009 - 10.2016
Skills
- Operations & Admin Support
- Inbox and email management
- Calendar management
- Client onboarding and follow-up
- CRM updates
- SOPs
- Checklists
- Process documentation
- Automation & Systems
- Zapier
- Make workflows
- Automated reminders
- Basic reporting
- Workflow organization
- Task coordination
- Google Workspace
- Notion
- Airtable
- HubSpot
- Systèmeio
- Metricool
- Calendly
- Zoom
- Google Meet
- AI tools
Certification
Additional certifications in functional nutrition, AI tools, and digital health (details available on request).
Languages
- English
- French, Native
- English, Professional working proficiency (C1)
Languages
French
First Language
English
Advanced (C1)
C1
Timeline
MSc -
Université Félix Houphouët-Boigny
09.2021 - 12.2023
Consultant Nutritionist
Self-employed
10.2020 - 09.2025
Operations & Automation Lead
International Nutrition and Business Academy LTD
01.2020 - Current
Medical Doctor - Clinical & Public Health Experience
Mendong Medical Center
07.2017 - 09.2019
MD -
Faculty of Medicine and Biomedical Sciences
09.2009 - 10.2016