Miriam Liveka Ndive
Sales And Customer Service Representative
Buea
Summary
customer satisfaction rate at 15% higher than the company average. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public with a satisfaction rate of 30%
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Intern
TRANSSION HOLDINGS
Douala
04.2023 - 09.2023
- Sales and Marketing, Customer service and logistics.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Supported with creating project marketing materials to promote services.
- Facilitated successful completion of projects from concept to launch.
- Participated in workshops and presentations related to projects to gain knowledge.
- Collaborated with senior management on new initiatives to build confidence.
- Developed and maintained relationships with key internal stakeholders.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained operational knowledge and supported departmental needs.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Performed administrative duties and staff support tasks.
Production and Senior Production Specialist
Eippa WSOperations OU, SWAPPIE
08.2021 - 12.2021
- In Inbound, Outbound and Repairs Departments
- Received incoming iPhones in Inbound and checking for defects with the phones
- Sending the phones to Repairs department and closely following safety procedures to prevent accidents in the work environment
- Repaired different iPhone models with Battery, Screen, and Camera defects, assembling and checking for performance and quality control
- Fulfilment of phones and packaging them with accessories and sending them out to clients making sure to meet quality standards and deadlines for delivery of phones
- Working together with my team in maintaining inventory of phones and paying attention to details
- Maintained good communication, organizational and problem solving skills.
Customer Service Representative
Vapiano Tallinn, Restaurant
09.2019 - 03.2020
- Excellent Customer service and communication knowledge in adressing issues and concerns with clients in a timely manner and earned feedbacks from clients to my manager
- Explained the menu and suggested additional items to clients
- Kept a calm and friendly attitude on days with large number of clients
- Worked together with my team to ensure customers have the best experience.
Customer support and Sales Representative
Proudly South African, Robertson Winery
12.2018 - 12.2019
- Developed and managed client relations representative with a unique goal of providing high quality customer service
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Coached two sales associates in product specifications and selling techniques, increasing customer satisfaction ratings by 30%
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Warehouse Operator
OMNIVA
Tallinn
03.2019 - 08.2019
- Sorting, scanning and measuring incoming packages and mails for distribution
- Reconciliation and end of day report sending.
Customer Service Representative
X-tigi Mobile phones Douala
12.2017 - 12.2018
- Communicating with potential clients and maintaining a positive empathic and professional attitude towards customers
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Maintaining a courteous and calm manner at all times to de-escalate stressful situations and responding promptly to customer inquiries and resolving customer complaints
- Suggest products to clients based on their requests and needs
- Communicating with customers through various channels like telephone, Email, Social Media
- Ensure customer satisfaction and keeping records of customer interactions and feedbacks.
Brand Ambassador
Creative Links Consulting Ltd
01.2013 - 10.2015
- Offered exceptional customer service to increase brand awareness and build customer loyalty on social media platforms
- Conducted brand promotions, including venue selection through researching and identifying ideal target markets
- Worked closely with marketing team and planning events
- Participating in trade shows
Education
Business Management
Business College Helsinki
01.2020 - 04.2021
Entrepreneurship and Business Management, Project Planning and Management
Pan-African Institute For Development
01.2015 - 04.2016
Bachelor of Arts Degree - Linguistics, Performing Visual Arts
University of Buea
01.2008 - 04.2012
Skills
SKILLSundefined
Accomplishments
- I achieved a record for the fulfillment of more than 400 phones during my first month and also more than 800 phones with accuracy and efficiency during my third month of working as a production specialist. This earned me a picture on the wall of fame in my office and also promotion to Senior Production Specialist during my probationary period.
Singing, reading, dancing,travelling.
I love singing or listening to music and dancing. It is both a hobby and a passion for me especially when I am doing chores and i need to relax my mind. I also write songs and i love travelling because it is an opportunity for me to learn new things, gain experiences and meet new people
Timeline
Intern
TRANSSION HOLDINGS
04.2023 - 09.2023
Production and Senior Production Specialist
Eippa WSOperations OU, SWAPPIE
08.2021 - 12.2021
Business Management
Business College Helsinki
01.2020 - 04.2021
Customer Service Representative
Vapiano Tallinn, Restaurant
09.2019 - 03.2020
Warehouse Operator
OMNIVA
03.2019 - 08.2019
Customer support and Sales Representative
Proudly South African, Robertson Winery
12.2018 - 12.2019
Customer Service Representative
X-tigi Mobile phones Douala
12.2017 - 12.2018
Entrepreneurship and Business Management, Project Planning and Management
Pan-African Institute For Development
01.2015 - 04.2016
Brand Ambassador
Creative Links Consulting Ltd
01.2013 - 10.2015
Bachelor of Arts Degree - Linguistics, Performing Visual Arts
University of Buea
01.2008 - 04.2012
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