Mowang Fowe Douliak

• Collaborated with internal teams to prepare and submit project reports and funding requests to international partners including UNESCO and the Canada CLFI.
• Ensured reports were donor-compliant, well-structured, and included accurate financial and narrative documentation.
• Played a key role in maintaining communication between project stakeholders and funding bodies to support ongoing and future collaborations.

• Managed a portfolio of 20+ event and business clients, ensuring high satisfaction and ongoing platform usage.
• Liaised with cross-functional teams (Marketing, Tech, Support) to address client feedback and improve service delivery.
• Tracked account performance using CRM tools, created weekly reports, and presented findings to leadership.
• Developed client-facing presentations in PowerPoint and Excel to communicate ticketing analytics and campaign results.
• Provided exceptional customer service, addressing client

concerns promptly and effectively to ensure long-term loyalty.

• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
• Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
• Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.

• Managed daily operations to ensure smooth functioning of the support department.
• Monitored employee and customer interactions to assess quality of service.
• Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
• Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.

• Increased user satisfaction by providing comprehensive IT support and training.
• Collaborated with IT support to resolve technical issues quickly, minimizing downtime for the department.
• Reduced downtime with proactive IT support and rapid issue resolution.
• Addressed technical issues that arose during computer-based exams, collaborating with IT support staff when necessary to resolve problems efficiently.

• Increased keyword rankings through diligent research and optimizing on-page elements.
• Enhanced brand visibility with the development of high-quality, targeted content.
• Boosted website traffic by implementing SEO strategies and creating engaging content.
• Analyzed website performance metrics to inform future SEO initiatives and adjustments.
• Streamlined internal linking structures within websites for better navigation and indexing by search engines.
• Performed regular content audits to ensure relevancy, accuracy, and adherence to SEO guidelines.
• Created compelling meta descriptions and title tags to increase click-through rates from search engines.
• Improved organic search results by employing white-hat SEO techniques and best practices.
• Fostered strong relationships with industry influencers and bloggers, securing valuable backlinks and increased visibility through guest posting opportunities.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Developed customized account plans for clients to help them achieve their business goals.
• Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
• Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
• Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
• Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.

• Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
• Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
• Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
• Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.
• Enhanced data accuracy by meticulously entering and cross-checking information from various sources.
• Ensured data integrity through regular audits and validation of entered information, leading to consistent and reliable datasets.
• Contributed to a positive work environment by proactively assisting colleagues as needed, fostering strong professional relationships and a collaborative atmosphere.
• Gained valuable insights into industry trends through research assignments, further informing data-driven decision making within the organization.

• Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
• Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
• Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
• Led cross-functional teams to deliver customized solutions that exceeded client expectations.
• Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
• Developed and executed solutions to customer needs and drivers through hands-on engagement.
• Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
• Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
• Maintained a deep understanding of industry trends, allowing for proactive adaptation to changing market conditions.