Nchong Emmanuella
Vaasa
Summary
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cleaning Supervisor
Douala Grand Mall
11.2021 - 08.2024
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
Cleaner
NETWORK RESTAURANT & LOUNGE
05.2016 - 03.2020
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Education
Master of Arts - MA,Educational Sciences.
Åbo Akademi University
Vaasa,Finland2026
Bachelor of Arts - History
University of Buea
Cameroon2012
Skills
- Cleaning and sanitizing
- Attention to detail
- Restroom sanitation
- Laundry services
- Dusting techniques
- Problem-solving
- Efficient cleaning techniques
- Sanitation practices
- Customer service
- Health and safety compliance
- Team collaboration
- Stain removal techniques
- Odor control methods
- Health and safety regulations
- Reliability and punctuality
- Quality control
- Steam cleaning
- Waste management
- Window washing proficiency
- Floor care expertise
- Chemical handling
- Sweeping and mopping
- Interior and exterior cleaning
- Housekeeping
Certification
- Bachelor's Degree.
- Professional Diploma.
- Master's Degree ( Ongoing )
Languages
English
First Language
Finnish
Elementary
A2
Swedish
Elementary
A2
French
Advanced
C1
German
Beginner
A1
Hobbies and interests
- Cooking
- Cleaning
- Traveling
- Dancing
- Writing
- Reading
- Public Speaking
- Shopping
Timeline
Cleaning Supervisor
Douala Grand Mall
11.2021 - 08.2024
Cleaner
NETWORK RESTAURANT & LOUNGE
05.2016 - 03.2020
Master of Arts - MA,Educational Sciences.
Åbo Akademi University
Bachelor of Arts - History
University of Buea