Winpharma
NDANGOH FRANKLIN NUCAMYA
PHARMACY TECHNICIAN
DOUALA
Summary
Adept Pharmacy Technician with a proven track record at Dr ETOTOKE PATRICIA, enhancing pharmacy operations through expert medication dispensing and inventory management. Demonstrated ability in patient education and counseling, alongside multitasking abilities, significantly improved patient satisfaction and pharmacy efficiency. Skilled in drug interaction awareness, ensuring patient safety and fostering positive relationships.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Pharmacy Technician
Dr ETOTOKE PATRICIA
03.2024 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Developed patient education materials on medication management, contributing to community health awareness.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Pharmacy Technitian(pharmacy Auxilliary)
Dr Ashu Batu Martin
02.2021 - 01.2024
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Assisted in management of prescription deliveries, improving patient convenience.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
Bachelor of Science - Pharmacy
University Of Buea
Buea, Cameroon 04.2001 -
Associate of Science - Pharmacy
University Institute Of The Golf Of Guinee
Douala, Cameroun 04.2001 -
Skills
Drug inventory control
Workflow optimization
Drug inventory management
Pharmacy ethics
Patient education and counseling
Answering customer questions
Prescription interpretation
Insurance verification
Receiving incoming supplies
Stocking shelves
Pharmaceutical calculations
Secure storage of medications
Drug interaction awareness
Drug monitoring
OTC recommendations
Interpreting and processing medication orders
Advanced math skills
Pharmacology
Drug classification
Supporting pharmacy operations
Multitasking Abilities
Software
Timeline
Pharmacy Technician
Dr ETOTOKE PATRICIA
03.2024 - Current
Pharmacy Technitian(pharmacy Auxilliary)
Dr Ashu Batu Martin
02.2021 - 01.2024
Bachelor of Science - Pharmacy
University Of Buea
04.2001 -
Associate of Science - Pharmacy
University Institute Of The Golf Of Guinee
04.2001 -