Ndikandiko Emmanuel Gomia
Electrician
Center ,Yaounde
Summary
I 36 years old, I am married with 4 kids, three girls and a boy, I currently leave with my family. I love reading, watching movies, hang out with friends and family and also love watching football and movies
Overview
13
13
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service Representative
Kaksi Group
Center , Yaounde
09.2019 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Met customer call guidelines for service levels, handle time and productivity.
Film Director
Amazon Pictures Production
Northwest , Bamenda
06.2013 - Current
- Oversaw post-production editing, special effects, music selection and performance's overall tone.
- Interpreted scripts to understand overall story and narrative style.
- Reviewed all daily work with producers, creative director of video and other stakeholders.
- Collaborated with composers to decide on musical scores and select music for final film.
- Assigned tasks to assistant editors and interns to improve video production.
- Conducted Number rehearsals before film production to stimulate actors' emotions and creative side.
- Successfully conveyed story through compelling long- and short-form videos.
- Managed casting and selected shot locations.
- Set budgets, travel itineraries and timelines and maintained call sheets.
- Addressed creative director's notes and prepared projects for final delivery.
- Collaborated with creative directors and producers to plan, coordinate and execute complex video productions.
- Chose locations and settings for individual scenes, angles of cameras and gestures used by actors
- Scheduled filming days and weekends, from pre-production meetings to final edits.
- Motivated actors to produce best dramatic performance with strong coaching and mentoring.
Bus Driver
Bali Drivers Association
North West, Bamenda
12.2015 - 06.2018
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Transported passengers safely along prescribed routes according to tight schedules.
Maintenance Technician Supervisor
Elohim Ventures
North West, Bamenda
01.2011 - 11.2013
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
Certificate - Film Production
Creat International
United States 08.2023 - 10.2023
First School Leaving Certificate - Primary
Government Primary School
BamendaCertificate - Electrical Equipment And Maintenance
Government Technical High School
Bamenda 09.2004 - 06.2005
Skills
Complaint resolution
Sales expertise
Report preparation
Professional telephone demeanor
International sales support
Order fulfillment
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of Number staff members.
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Certificate - Film Production
Creat International
08.2023 - 10.2023
Certified [Job Title], [Company Name] - [Timeframe]
08-2023
Customer Service Representative
Kaksi Group
09.2019 - Current
Bus Driver
Bali Drivers Association
12.2015 - 06.2018
Film Director
Amazon Pictures Production
06.2013 - Current
Maintenance Technician Supervisor
Elohim Ventures
01.2011 - 11.2013
Certificate - Electrical Equipment And Maintenance
Government Technical High School
09.2004 - 06.2005
First School Leaving Certificate - Primary
Government Primary School