NDIKUM SHERON PETE BIH
HOSPITALITY MANAGER /SPA THERAPIST
DOUALA
Summary
As a spa therapist with 2 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation's i have Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments. Highly knowledgeable individual with a successful track record of designing tailored treatment plans for clients. Proven ability to educate clients on proper skincare routines and the benefits of aesthetic treatments. Experienced in analyzing skin type and condition to develop a comprehensive skincare plan for each individual. Committed to providing excellent customer service and building long-term relationships with clients. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level spa position. Ready to help team achieve company goals. I am Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Administrative Assistant
TIMREY
DOUALA
10.2022 - Current
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed department budgets and generated financial reports for management review.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted development and implementation of new administrative procedures.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
Spa Therapist
SPARKLE
DOUALA
01.2021 - 12.2022
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Stocked treatment rooms with proper supplies.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Educated patients on treatment options.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Receptionist Assistant
VICTOR FOTSO
DOUALA
03.2020 - 10.2020
- Prepared and maintained master calendar, collecting and disseminating general information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed [Type] agreements and contracts with outside parties.
- Answered central telephone system and directed calls accordingly.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Bachelor of Arts - Hospitality Administration And Management
NATIONAL POLYTHENIC BAMBUI
CAMEROON 09.2016 - 06.2019
Skills
Hot Stone Massage
Waxing and laser hair removal
Spa retail sales
Airbrush makeup artistry
Skin rejuvenation
Scheduling
Relationship building and management
Customer consultation
Accomplishments
- Increased sales by 30% by introducing innovative massage techniques into the salon.
Timeline
Administrative Assistant
TIMREY
10.2022 - Current
Spa Therapist
SPARKLE
01.2021 - 12.2022
Receptionist Assistant
VICTOR FOTSO
03.2020 - 10.2020
Bachelor of Arts - Hospitality Administration And Management
NATIONAL POLYTHENIC BAMBUI
09.2016 - 06.2019