NELLIE LOSENJA NGOUMBAH Epse SAMA
TELLER
Buea,SW
Summary
Dynamic and results-oriented Teller with proven expertise in cash handling and exceptional customer service at Ecobank. Skilled in fraud detection and relationship building, I consistently improved customer satisfaction by streamlining transaction processes and maintaining cash drawer accuracy. Committed to delivering efficient banking solutions while fostering a friendly and professional environment.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Teller
Ecobank
11.2021 - Current
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained accurate records of customer transactions in line with bank procedures.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Educated customers on use of banking website and mobile apps.
Teller
TRANSVAL
12.2012 - 10.2021
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Teller
Security Finance
08.2006 - 10.2012
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
Bachelor of Science - Banking And Finance
UNIVERSITY OF BUEA
BUEA 04.2001 -
Skills
Customer relationship building
Cash handling and management
Strong work ethic
Fraud detection
Friendly
Stress tolerance
Exceptional customer service
Excellent time management skills
Listening and comprehension
Cash handling expertise
Patience and empathy
Sales and Cross-selling
Confidentiality and discretion
Accomplishments
- Successfully trained 2 new tellers over a 12 month time period.
- Earned a good performance score for outstanding customer service.
- Earned best teller award in 2020 for zero cash difference.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Software
Flexcube 12
Interests
Customer satisfaction
Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Teller
Ecobank
11.2021 - Current
Teller
TRANSVAL
12.2012 - 10.2021
Teller
Security Finance
08.2006 - 10.2012
Bachelor of Science - Banking And Finance
UNIVERSITY OF BUEA
04.2001 -