Ngeh Julie Dianne
Communicator
Yaoundé
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Telemarketer
KABSHORE Cameroon
Yaoundé
06.2022 - Current
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Recorded and updated customer information in online systems.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Shop Manager
Samiyani Group
Yaoundé
01.2018 - 06.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed inventory control, cash control and store opening and closing procedures.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
Sales Assistant
Samiyani Group
Yaoundé
11.2016 - 11.2017
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Fielded customer questions to share information about products, availability and pricing.
- Referred customers to various services by evaluating needs and providing recommendations.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor Degree - Communication Option Advertising
Advanced School of Mass Communication
Yaounde 10.2012 - 11.2015
Skills
Good communication skills
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Telemarketer
KABSHORE Cameroon
06.2022 - Current
Shop Manager
Samiyani Group
01.2018 - 06.2020
Sales Assistant
Samiyani Group
11.2016 - 11.2017
Bachelor Degree - Communication Option Advertising
Advanced School of Mass Communication
10.2012 - 11.2015
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