Ngong Kurt-Ty Wolfgang
Douala
Summary
I have gained extensive knowledge in computer engineering throughout my studies and work experience, with a specific focus on network security and administration. I have a solid understanding of cybersecurity concepts, digital signature and certificates encryption, intrusion and detection systems, Linux usage and computer maintenance skills coupled with a strong awareness of best practices for ensuring organizational services comply with IT regulations, while maintaining optimal system and network performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
INCIDENT ANALYST
Maviance PLC
11.2024 - 09.2025
- Proactively monitored and analyzed financial and system transactions using Kibana, Grafana, and Zabbix, detecting anomalies and ensuring uninterrupted business operations.
- Provided timely technical support by resolving agent-reported issues via Jira, minimizing service disruptions and maintaining SLA compliance.
- Served as a key point of contact between non-technical teams (support/operations) and technical teams (Developers, DevOps), translating incidents and feedback into actionable technical requests.
- Acted as backup to the Product Release Manager, collaborating with developers to plan deployments, validating new releases, and ensuring all bugs were addressed before go-live.
- Coordinated and tracked the completion of regression testing by the QA/Support team, while contributing to the creation of new test cases to improve coverage for core product releases.
- Created and maintained clear, scalable documentation for monitoring configurations and incident response procedures across Kibana, Grafana, and Zabbix.
- Regularly updated incident statuses on Status Page and Confluence to ensure transparency and real-time visibility for cross-functional teams.
- Performed transaction reconciliation to validate system records and maintain alignment with business outcomes.
- Logged and tracked defect tickets, collaborating with developers to ensure prompt bug resolution and continuous system improvements.
- Adhered to internal policies and industry regulations, supporting the security, integrity, and compliance of financial systems.
IT SUPPORT AND TRAINER
G & C CREATIVE TECHNOLOGY
11.2023 - 06.2024
- Managed document printing, scanning, photocopying, and editing.
- Taught university students network and security concepts.
- Trained individuals in the use of MS Office software.
- Provided online lessons to clients on ethical hacking and penetration testing.
- Performed computer maintenance, including hardware and software support, for customer machines.
- Deployed and administered Windows Server systems to manage user accounts and access control.
- Administering routers and switches deployment
NETWORK & SYSTEM ADMINISTRATION AND MAINTENANCE
TECH SUPPORT SARL
Douala
09.2021 - 11.2021
- Implemented a security appliance called GIA, with a focus on its operational mode. Set up an Intrusion Detection and Prevention System (IDPS) on host systems. Performed status checks of workstations to determine functionality or issues. Ensured proper installation and deployment of ESET antivirus software. Installed network cables in PVC trunks. Generated reports on the security status of workstations
Education
Bachelor of Science - Network Administration and Security
UNIVERSITY INSTITUTE OF THE GULF OF GUINEA
11-2024
HND - Network and Security
UNIVERSITY INSTITUTE OF THE GULF OF GUINEA
11-2023
Skills
- Cybersecurity
- Ethical hacking
- Network troubleshooting
- Systems troubleshooting
- SSL/TLS certificate implementation
- Document encryption
- IDPS Systems deployment
- Windows Server Administration
- Hardware Maintenance
- Software Maintenance
- Linux OS
- M365
- Jira ticket support
- System security
- Technical support
- Network administration
- Monitoring tools
- ITSM
Certification
- Junior Ethical Hacking Certificate
- Six Sigma Yellow Belt, 6Sigmastudy targeting success, 01/2025
- Six Sigma White Belt, Council for Six Sigma Certification (CSSC), 11/2024
- Introduction to Cybersecurity, Simplilearn, 12/2024
- Cybersecurity Incident Response Plan and Management, Alison, 12/2024
- Software Testing
References
670-05-53-69
Languages
- English, Fluent
- French, Fluent
- Mandarin, Basics
Accomplishments
Awarded for outstanding performance, effective collaboration, and proactive cross-departmental incident management.
- Recognized for exceptional teamwork and bridging communication between technical and non-technical teams.
- Ensured clear incident reporting, proper escalation, and timely follow-up for prompt resolution
Languages
English
First Language
French
Proficient (C2)
C2
Timeline
INCIDENT ANALYST
Maviance PLC
11.2024 - 09.2025
IT SUPPORT AND TRAINER
G & C CREATIVE TECHNOLOGY
11.2023 - 06.2024
NETWORK & SYSTEM ADMINISTRATION AND MAINTENANCE
TECH SUPPORT SARL
09.2021 - 11.2021
Bachelor of Science - Network Administration and Security
UNIVERSITY INSTITUTE OF THE GULF OF GUINEA
HND - Network and Security
UNIVERSITY INSTITUTE OF THE GULF OF GUINEA
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