Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nguegang Tala Idris Roussel

Nguegang Tala Idris Roussel

Computer Sceintist
DSCHANG

Summary

Adept at device assembly and fostering teamwork, I leveraged my expertise at Others to enhance customer satisfaction significantly. By implementing robust software diagnostics and cultivating a collaborative environment, I achieved notable efficiency gains in phone repair and cybersecurity, contributing to a marked increase in repeat business.

Experienced installation and repair technician with work history setting up, repairing, and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Competent Telecommunications Technician bringing 3 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Phone Repair Technician

Others
04.2022 - Current
  • Increased repeat business through excellent communication and explanation of repair process to customers.
  • Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
  • Completed warranty claims for eligible repairs, alleviating financial burdens on customers when applicable.
  • Offered remote support for minor software issues, allowing clients to resolve problems without bringing their phones into the shop.
  • Enhanced customer satisfaction by providing timely and efficient phone repair services.
  • Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
  • Educated clients on preventative measures to prolong the life of their mobile devices, reducing future repair needs.
  • Stayed up-to-date on industry trends and emerging technologies to provide relevant solutions for customers'' phone problems.
  • Trained new technicians in company procedures and best practices, fostering a cohesive team environment.
  • Reduced device downtime for clients by performing accurate diagnostics and swift repairs.
  • Installed and configured new devices and system components.
  • Performed preventive maintenance of telecommunications equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Provided exceptional customer service, leading to positive reviews and recommendations from satisfied clients.
  • Enhanced overall customer experience by offering additional services such as screen protectors or cases based on their specific needs or preferences.
  • Implemented inventory management system for tracking repair parts, streamlining order processes for efficiency gains.
  • Tracking and removing burgs on mobile devices
  • Restore and update mobile devices

Computer Scientist

Others
03.2019 - 03.2022
  • Investigated available resources to develop more useful project plans.
  • Gathered requirements and developed project plans.
  • Performed tests of prototypes and final products.
  • Conducted cybersecurity audits on existing infrastructure to identify vulnerabilities and implemented preventative measures accordingly.
  • Increased system performance through rigorous testing and debugging processes, reducing errors and downtime.
  • Secured sensitive data with robust encryption techniques, protecting against unauthorized access or breaches.
  • Established a strong professional network by attending industry events, collaborating with colleagues, and participating in online forums.
  • Maintained network hardware and software, directed network security measures and monitored networks to maintain availability for system users.
  • Consulted with users, vendors and technicians to determine computing needs and system requirements.

Electrician

Others
12.2016 - 11.2018
  • Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Performed routine and complex maintenance and repairs on various electrical equipment.
  • Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
  • Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
  • Inspected worksites and installations to verify compliance with state safety codes.
  • Stored and maintained power tools and equipment for each job.
  • Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
  • Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
  • Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
  • Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
  • Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
  • Developed strong working relationships with clients through consistent professionalism, reliability, and transparency during projects.
  • Increased customer trust with clear communication and detailed explanations of electrical work required and performed.
  • Enhanced electrical system reliability in older homes by performing comprehensive rewiring, adhering to highest industry standards.
  • Reduced downtime in industrial settings by conducting preventative maintenance on critical electrical equipment.
  • Contributed to safer work environments by strictly following safety protocols and conducting regular risk assessments.
  • Fostered strong relationships with suppliers to secure best pricing on high-quality electrical components.
  • Enhanced customer satisfaction by providing timely and effective troubleshooting for electrical issues, leading to minimal disruption.
  • Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
  • Troubleshot and repaired malfunctioning systems and components.
  • Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
  • Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
  • Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
  • Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
  • Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
  • Instructed customers on proper use and safety of electrical systems and equipment.

Education

High School Diploma -

Govment Technical High School Dschang
Cameroon-Dschang
05.2001 -

Skills

Battery replacement

Speaker repair

Screen replacement

Button repair

Camera repair

Charging port repair

Software diagnostics

Data recovery

Device assembly

Mobile operating systems

Software installation

Network configuration

Sales support

Mobile device management

Accessory installation

Remote assistance

Signal testing

Operating systems

Teamwork and collaboration

System repairs

System repair

Troubleshooting systems

Software upgrades

Office installations

Timeline

Phone Repair Technician

Others
04.2022 - Current

Computer Scientist

Others
03.2019 - 03.2022

Electrician

Others
12.2016 - 11.2018

High School Diploma -

Govment Technical High School Dschang
05.2001 -

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Nguegang Tala Idris RousselComputer Sceintist