NGWA ELVIS
CUSTOMER SERVICE OFFICER
Yaounde,centre
Summary
An experienced, dedicated and result Oriented professional seeking for an opportunity to enhance professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts employees with responsibilities and challenges.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Officer
Unity Cooperative Society Plc, Unics
YAOUNDE
06.2020 - Current
- Receive cash deposits checks,and make payments to customers
- Opening of new accounts and reactivation of dormant accounts
- Carry marketing together with the marketing team to bring in new customers
- Resolve problems concerning customers accounts and Monitor bank vaults to ensure cash balances are correct
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Receive customers, record incoming mails and check booklets
- Type, print, photocopy and scan administrative documents
- File source documents and other important documents
Manager and Teller
Global service and Marketing
Yaoundé, CE
06.2019 - 12.2019
- Organize and coordinate day to day activities
- Collect and record financial transactions
- Control stock and purchase new stocks
- Recruitment of new employees.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored expenditures to mitigate risk of overages.
- Increased sales by 10%
- Accomplished multiple tasks within established timeframes.
Bank Operations Intern
Unity Cooperative Society Plc, Unics Group
Yaoundé, CE
12.2018 - 04.2019
- Market the services of the organization and brought in new customers
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used Microsoft Word and other software tools to create documents and other communications.
- Received and processed stock into inventory management system.
- Carried out day-to-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
Bachelor of Technology - Banking And Finance
Yaounde International Business School (YIBS)
Yaounde 11.2021 - 09.2022
Higher National Diploma (HND) - Banking and Finance
Yaounde Higher School of Economics And Management
Yaounde 08.2016 - 07.2018
GCE Advanced Level -
English High School
Yaounde 09.2014 - 08.2016
Skills
Proficient in the use of softwares such asundefined
sports, listening to music, Research
- I love watching football especially club footballs
- talking of music, i equally enjoy listening to urban hits songs and hip hop songs
- I love making research to improve my knowledge about new events
Timeline
Bachelor of Technology - Banking And Finance
Yaounde International Business School (YIBS)
11.2021 - 09.2022
Customer Service Officer
Unity Cooperative Society Plc, Unics
06.2020 - Current
Manager and Teller
Global service and Marketing
06.2019 - 12.2019
Bank Operations Intern
Unity Cooperative Society Plc, Unics Group
12.2018 - 04.2019
Higher National Diploma (HND) - Banking and Finance
Yaounde Higher School of Economics And Management
08.2016 - 07.2018
GCE Advanced Level -
English High School
09.2014 - 08.2016