Njouokou Mahamoud Fidele
Senior IT Engineer
Douala,LITTORAL
Work Preference
Summary
IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.
Overview
7
7
years of professional experience
2
2
Certificates
2
2
Languages
2030
2030
years of post-secondary education
Work History
System Administrator – Systems & Infrastructure
BICEC(Banque Internationale Camerounaise Pour L'Épargne et Le Crédit.)
Douala, Cameroon
03.2024 - Current
- Administer the infrastructure(BICEC and BCI) of over 400 virtual and bare-metal servers, and 700TB+ of enterprise storage, including Lenovo ThinkSystem, IBM FlashSystem/Storewize and Huwaie OceanStore .
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Manage and monitor VMware vSphere/vCenter clusters across production and DR sites, ensuring 99.95%+ service availability.
- Lead quarterly disaster recovery drills, ensuring a full environment restore within the targeted RTO/RPO of 2 hours.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Administer the Veeam Backup & Replication platform for daily backups and recovery readiness across the core infrastructure.
- Collaborate with IT leadership on budgeting, procurement, and infrastructure strategy execution, aligning IT assets with business growth.
- Conduct system capacity forecasting and growth planning, avoiding resource bottlenecks, and reducing infrastructure-related incidents by 35%.
- Draft and update technical documentation, SOPs, and audit response materials aligned with ISO and banking compliance standards.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Senior TechOps Engineer
Tecnotree / MTN Cameroon
Douala , Cameroun
01.2023 - 03.2024
- Maintained MTN Cameroon’s billing and CLM platforms with over 99.9% SLA compliance.
- Automated O&M processes reduce manual tasks by 60% and cut OPEX by 15%.
- Administered over 50 Linux servers, 3 Oracle DB clusters, and MongoDB deployments.
- Analyzed critical incidents to reduce MTTR to under 4 hours.
- Delivered KPI and SLA reports to MTN stakeholders, improving service quality visibility.
- Trained MTN Benin team ahead of DBSS rollout, ensuring operational readiness.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
IT Applications Specialist
Chococam – Tiger Brands
Douala, Cameroon
08.2021 - 12.2022
- Delivered business-critical applications and reports to Finance and HR departments.
- Automated Oracle data extraction to Excel, cutting report generation time by 80%.
- Ensured application-level security compliance with audit and risk management teams.
- Developed and maintained PHP Laravel applications, improving user workflows.
- Supported CAPEX initiatives from planning to technical execution.
IT Intern
Union Bank of Cameroon
Douala, Cameroon
09.2020 - 05.2021
- Provided L1/L2 support for enterprise software, systems, and network issues.
- Assisted in database management, user access provisioning, and data integrity checks.
- Resolved LAN/Wi-Fi issues and improved IT service desk resolution time.
HRIS Developer
Union Bank of Cameroon
Douala, Cameroon
10.2019 - 09.2020
- Developed a full HR system using PHP Laravel; 100% paperless leave tracking and e-voting.
- Integrated reporting for payroll and employee status processing.
Software Developer
Oryx Consulting Finance and Engineering
Douala, Cameroun
01.2019 - 08.2019
- Improved software efficiency by troubleshooting and resolving coding issues.
- Designed customized solutions for proposals to potential customers.
Education
Bachelor of Science - Computer Science and Engineering
Islamic University of Technology (IUT)
Dhaka-Bangladesh11-2018
Baccalaureat D'enseignement General(BACC) - Science Mathematics
Office Du Baccalauréat
Yaounde 04.2001 - 01.2013
Skills
Storage management
Certification
Red Hat Certified System Administrator (RHCSA)
Accomplishments
- Reduced manual approval delays by 100% with custom-built Optimus Invoice system.
- Automated mission request workflow, boosting HR efficiency by 50%.
- Implemented Oracle DB migration (11g to 19c) with zero downtime.
- Reduced access-related security breaches by deploying role-based proxy restrictions.
- Designed and implemented full HR system used across UBC with integrated e-voting and reporting.
- Migration Amplitude Core Banking from v10 with V11
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
French
Native or Bilingual
Software
Wallix Bastion
Red Hat Satellite
Red Hat Identity Manager
Jira
Open NMS
Grafana
Xclarity
Idrac
Ilo
Wallix Access Manager
Euracia
Oracle EBS
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Awards And Others
- IUT basketball Captain, 2016-2017
- Tiger Stripes On the Spot: Employee of the month February 2022.
Interests
Football
Basketball
Lecture
Religion
Finance
Trade
IT Innovation
Timeline
System Administrator – Systems & Infrastructure
BICEC(Banque Internationale Camerounaise Pour L'Épargne et Le Crédit.)
03.2024 - Current
Senior TechOps Engineer
Tecnotree / MTN Cameroon
01.2023 - 03.2024
IT Applications Specialist
Chococam – Tiger Brands
08.2021 - 12.2022
IT Intern
Union Bank of Cameroon
09.2020 - 05.2021
HRIS Developer
Union Bank of Cameroon
10.2019 - 09.2020
Software Developer
Oryx Consulting Finance and Engineering
01.2019 - 08.2019
Baccalaureat D'enseignement General(BACC) - Science Mathematics
Office Du Baccalauréat
04.2001 - 01.2013
Bachelor of Science - Computer Science and Engineering
Islamic University of Technology (IUT)
Technological Skills
Oracle Database 10g and 11g, 12c, 19c, MySQL, MongoDB, Cassendra, Microsoft Access, Java, PHP, XML, HTML, JavaScript, CSS, PL/SQL, SQL, C+, Dart, C, Assembly Language, Perl, AWK, MATLAB, Website design, development and maintenance, E-commerce principles and concepts, Java Server Faces, Laravel, CakePhp, R, Bootstrap, JavaEE, Flutter, Jasper Reports, Latex, Toad, Crystal Report, Gl-Wand, Microsoft Windows (11,10, 8.1, 8, 7, Vista, XP), Linux, Ubuntu, Red Hat, Centos, Fedora, Linux Mint, Office Suite, Microstrategy, Oracle Ebs, NetBeans IDE, Eclipse IDE, Oracle Toad, Oracle SQL Developer, Xampp, MS Visual Studio, iReport, Nodepad++, Mail server, DNS server, Samba server, Web server, Systems analysis and design principles, UML, MVC, EJB, JPA, JQuery
Hobbies
Sport: football , Basketball , Golf
Travelling and Reading