Nkawung Prudentia Asong
Administrative Assistant
Buea,SW
Summary
Proven Administrative Assistant with a track record of enhancing office operations and customer satisfaction at SOUTH WEST DEVELOPMENT AUTHORITY (SOWEDA). Excelled in maintaining confidentiality and fostering professional relationships. Skilled in Microsoft Excel and effective communication, significantly improving document organization and data management.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Administrative Assistant
SOUTH WEST DEVELOPMENT AUTHORITY (SOWEDA)
06.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Office Assistant
SUB DELEGATION OF WOMEN'S EMPOWERMENT
01.2013 - 01.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
Research Assistant
Sightsavers International
10.2012 - 12.2012
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
Education
VOCATIONAL QUALIFICATION DIPLOMA - ACCOUNTING SECRETARYSHIP
INTENSIVE VOCATIONAL TRAINING CENTRE
BUEA 04.2001 -
Bachelor of Science - WOMEN AND GENDER STUDIES DOUBLE MAJOR LAW
UNIVERSITY OF BUEA
BUEA 04.2001 -
High School Diploma -
GOVERNMENT BILINGUAL HIGH SCHOOL MUYUKA
MUYUKA 04.2001 -
Skills
Filing
Timeline
Administrative Assistant
SOUTH WEST DEVELOPMENT AUTHORITY (SOWEDA)
06.2020 - 01.2021
Office Assistant
SUB DELEGATION OF WOMEN'S EMPOWERMENT
01.2013 - 01.2015
Research Assistant
Sightsavers International
10.2012 - 12.2012
VOCATIONAL QUALIFICATION DIPLOMA - ACCOUNTING SECRETARYSHIP
INTENSIVE VOCATIONAL TRAINING CENTRE
04.2001 -
Bachelor of Science - WOMEN AND GENDER STUDIES DOUBLE MAJOR LAW
UNIVERSITY OF BUEA
04.2001 -
High School Diploma -
GOVERNMENT BILINGUAL HIGH SCHOOL MUYUKA
04.2001 -
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