NKERIFAC CLAUD NBAPNON
Computer Engineer
Douala
Summary
A computer engineer of Cameroonian nationality.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing application and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Experienced Application Support Engineer familiar with user support and root cause analysis. Advanced knowledge of IT operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
INTEGRATION and SUPPORT ENGINEER
MOBILE TECHNOLOGIES
Dubai, UAE
05.2020 - Current
- Perform deployment and integration of KYC/Digital Authentication application on demand
- Perform SIT and UAT with 3rd parties/customers
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Provide L2 support to customers
- Hotline duties.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
SOFTWARE AND APPLICATION ENGINEER
HUAWEI TECHNOLOGIES COMPANY CAMEROON LTD
08.2014 - 04.2020
- Focal point for delivering application and software platforms to 3 telecom operators.
- Single-handedly executes maintenance of delivered platforms
- Provide online technical support for clients:
- Platforms involved: IPCC (Call Center Solution) - MTN Cameroon
- CRBT (Call Ring Back Tone) - MTN Cameroon, Orange Cameroun
- VGS SCG (DPI solution) - MTN Cameroon
- AAA (for WiMAX network) - MTN Cameroon
- VAS Cloud (SMSC, USSD, WAPGW) -MTN Cameroon, Orange Cameroun
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Supported software integration and implemented maintenance enhancements.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
COMPUTER ENGINEER INTERN
ECOPAY
01.2014 - 06.2014
- Developed crypto currency from Bitcoin source code which uses SQ Lite
- Built SQLite DB used to store block chain data
- Performed optimizations in software to reduced amount of disk space occupied by block chains and improved performance in comparison to traditional key/value embedded databases used by crypto currency platforms
SOFTWARE ENGINEER INTERN
ORANGE CAMEROUN SA
07.2013 - 09.2013
- Key achievements
- Focal point for installation of Oracle Database to manage 100 Wimax end users
- Conceive, develop and apply geographic cart using QGIS for client monitoring and location detection
- Geographic art enhanced fault detection and accelerated intervention on client complaints
Education
Master of Engineering - Engineering-Computer Science Specialty
National Advanced School of Engineering
Yaounde Cameroon2014
Skills
- Excellent computer skills (MS Word, Excel, Power Point, Access and Outlook
- 9 years progressive application and software engineering experience
- Hands on savvy of DPI, AAA, Radius, TCP/IP, VLAN, IP Routing, BFD, VRRP, USSD, SMSC
- Sound mastery of oracle administration, Linux and Virtualization
- Profound understanding of cloud technology and cluster management
- Microsoft Azure Cloud, Amazon Web Service, Digital Ocean
- Sound knowledge of Devops engineering
- Functional knowhow of port mirroring, load balancer and traffic sniffing analysis
- Deep do how knowledge of Unix/Linux, MySQL, PostgreSQL, Oracle, Nifi
- Complete understanding of mobile telecommunication networks: LTE/UMTS/GSM/SMPP/Wi-Fi
- Excellent presentation, communication, technical problem resolution, analytical and writing skills
- Effective under pressure and open to flexible working hours
- Hardware and Software Installation
- Technical Support
- Technical Analysis
- Debugging Skills
- System Configuration
- Troubleshooting Skills
Certification
Certified HCNA Cloud Solutions Architect
Languages
English
Native language
French
Upper intermediate
B2
Timeline
INTEGRATION and SUPPORT ENGINEER
MOBILE TECHNOLOGIES
05.2020 - Current
SOFTWARE AND APPLICATION ENGINEER
HUAWEI TECHNOLOGIES COMPANY CAMEROON LTD
08.2014 - 04.2020
COMPUTER ENGINEER INTERN
ECOPAY
01.2014 - 06.2014
SOFTWARE ENGINEER INTERN
ORANGE CAMEROUN SA
07.2013 - 09.2013
Master of Engineering - Engineering-Computer Science Specialty
National Advanced School of Engineering
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