Olivia Larissa F. ONDOUA SANGA
Douala
Summary
Results-driven Operational Manager with comprehensive experience in procurement, vendor management, and cost control. Strong focus on team collaboration and flexibility to meet changing needs, ensuring smooth supply chain operations. Skilled in negotiation, inventory management, and process optimization, consistently achieving organizational goals. Known for reliability and ability to deliver high standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Hotel General Manager
DOMAINE MONTREPOS Hotel-Resort
05.2025 - Current
- Foster a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Organize special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
- Hire and traine new employees, demonstrating best methods for serving clients and guests.
- Handle guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Establishe strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Encourage community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Develope comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Manage daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Increase customer service ratings through personable service.
- Monitore and evaluate performance of personnel to confirm compliance with standards.
Purchasing Administrator
Societe Des Nouvelles Communication
06.2021 - 04.2025
- Optimized supply chain management by cultivating strategic partnerships with preferred vendors, ensuring reliable access to branding gadgets and materials.
- Purchased new products (T-shirts, caps, cups, calendars,umbrellas...) and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Managed supplier relationships to ensure timely delivery of products and services.
- Ensure the proper documentation for Merchandises freight and transportation.
- Follow up on Accounting entries and office administrative requirements (bills, Taxes, process invoices, track budgets,
- Conducted supplier audits to ensure compliance with company standards and regulatory requirements.
Logistic Coordinator
NJ SARL Warehouses and Trucks Fleet Company
06.2016 - 02.2021
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Tracked orders and notified customers of status or potential delays.
- Established an effective communication system between Truck Drivers and the Main Office, involved in logistics coordination ensuring seamless information flow and deliveries.
- Prepared and presented reports to management on logistics performance.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Conducted regular inventory audits to maintain accuracy and accountability in stock management.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
Freight Operations Clerk
Centrimex-Colimex Cameroun
10.2015 - 04.2016
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Enhanced company reputation by providing exceptional customer service and support.
- Fostered strong relationships with local business leaders, promoting economic development within district.
- Conducted regular reviews of operations and identified areas for improvement.
- Strengthened relationships with carriers, negotiating favorable contracts that resulted in savings for both parties.
- Ensured smooth workflow in the freight department with effective communication and coordination among team members.
- Facilitated quick resolution of customer inquiries regarding shipment status or billing discrepancies through proactive communication and timely followups.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Negotiated and arranged transport of goods with shipping or freight companies.
Merchandise Inventory Manager
Boucherie Charcuterie du Littoral BCL
02.2015 - 07.2015
- Created and updated regular inventory reports and records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Analyzed inventory data to identify and address stock discrepancies.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Negotiated favorable shipping rates, achieving significant savings on logistics.
- Streamlined inventory management processes, significantly reducing waste and improving efficiency.
- Improved warehouse organization, leading to more efficient retrieval system.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Education
Bachelor - Business Administration BBA
Heriot Watt University
Edinburgh, Scotland.11-2013
Skills
- Supplier relationship management
- Project management
- Price negotiation
- Supply chain management
- Deadline oriented
- Teamwork and collaboration
- Operations management
- customer relationship awareness
- MS office
- Problem-solving
- KPI tracking
la section langues
Français
Langue maternelle
Anglais
Courant
C2
Personal Information
Parcours professionnel
Working with Diversity through all my academic journey; i had the chance to connect with the workplace in Canada early 2000s; where I developed Customer services skills working in Calling centers as a Students for 4 years.
I also lived in Cape Town South Africa, working for American Airlines. It is already a second nature to collaborate with different cultures and customs around the world; specifically in the services sector.
NJ SARL gave me the opportunity to develop my project management skills while implementing a new Branch in Gabon for transportation via roads of perishable goods (Cameroon-Gabon).
Benevolat SWAA
- Participante au centre SOCIETY OF WOMEN AGAINST AIDS
Mouvement d insertion et d accompagnement aux malades du Sida.
préparation de soirées caritatives en vue d améliorer leur situation de vie.
Suivi et accompagnement pour l adaptation au traitement de la maladie et accès a de nombreux médecins bénévoles.
Crafting, Basket-Ball and Aromatherapy
Making of Soaps, Roll-in and body creams.
Member of Basket-Ball association JCam
Interest in Aromatherapy treatment and lifestyle
Timeline
Hotel General Manager
DOMAINE MONTREPOS Hotel-Resort
05.2025 - Current
Purchasing Administrator
Societe Des Nouvelles Communication
06.2021 - 04.2025
Logistic Coordinator
NJ SARL Warehouses and Trucks Fleet Company
06.2016 - 02.2021
Freight Operations Clerk
Centrimex-Colimex Cameroun
10.2015 - 04.2016
Merchandise Inventory Manager
Boucherie Charcuterie du Littoral BCL
02.2015 - 07.2015
Bachelor - Business Administration BBA
Heriot Watt University