PIANOU NGONKO Achille

• Migration project from SAP ERP to INFOR M3 for Guinness Cameroon:

- Design project plans (objectives, budgets, schedules, resources).

- Define the tasks to be carried out and coordinate their execution with the team.

- Manage the schedule, budget and risks during project implementation.

- Organizing training for the 100 users.

- Ensuring the quality of the data transferred.

- Ensure project reporting and communication.

• Android and IOS Consumer application project (SABC C'EST VOUS):

- Manage the project using the Agile method.

- Controlling the scope of the project.

- Manage communication between the various project stakeholders.

- Anticipate risks and budget during project implementation.

• Setting up 16 workflows on Sharepoint and PoweApps:

- Monitoring the development of workflows using the Scrum method.

- Coordinating the deployment and production launch of the workflows.

- Organizing communication.

• LAN compliance project for head office and remote sites:

- Negotiating and managing orders for new switches and other equipment with suppliers.

- Plan replacements for new switches.

- Monitor the deployment of new equipment.

• Bringing servers into line with the Linux system:

- Coordinating the teams in charge of the project.

- Plan the upgrade of Linux servers and draw up schedules.

• Collaborated with IT leadership on strategic initiatives aimed at improving overall service quality and user satisfaction levels.
• Developed comprehensive training programs for new hires to quickly acclimate them to company systems and processes.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Provided basic end-user troubleshooting and desktop support.
• Managed life cycle replacement of hardware and software.
• Used ticketing systems to manage and process support actions and requests

- Helping users with software problems (Office, Lotus Notes), IBM AS400; ERP INFOR M3 and hardware by telephone and remote maintenance.
- Monitoring network quality at remote sites

• Contributed to the team''s success by consistently meeting or exceeding performance metrics.
• Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.