Ralph ESSOH

In addition to the role described below, I am responsible of increasing Assets Under Management leading to the growth in business and revenues in a profitable and cost-effective manner.

• Payment/Remittance Central & West Africa
• Managing existing clients, ensuring repeated businesses from them and increase their wallet share.
• Currently working on the implementation of a payment platform in partnership with local Telco’s. The aim was to facilitate transfers from E-Wallets to bank accounts and vice-versa.
• Successfully managed a few integrations (Ecobank Investor – NORBUS - GP3) resulting in a significative reduction of the time it takes to address customers’ queries.
• About 100 new investment accounts (Corporate, SME’s, HNI’s & Retail)
• Generated Assets Under Management of XAF 1.9 billion in that same period
• Successful handling of TOTALCAPITAL2023 (Employee Share Ownership Plan) resulting in allocated shares of about XAF 1.489 billion and a total subscription of 662 employees through the CEMAC region.
• Currently working on the creation of a Unit-Linked products (GOLD-ASSUR) in partnership with ACTIVA INSURANCE. The goal being for employees to build up a pension backed by financial investments through our Mutual Funds.
• Successful design of EDU-SAVE, an investment tool based on UCITS, allowing you to invest without restriction for your children’s studies.
• Setting-up of EDC’s Retirement Fund and Money Market Fund. The latter manages Assets of about XAF 1.11 billion.

Responsible for the acquisition of new business as well as managing the growth and development of EAM’s existing clients portfolio in charge of ensuring clients are provided with customer experience consistent with Ecobank Wealth and Asset Management (WAM).

• Designed, promoted and managed Ecobank's 1st Mutual Fund in CEMAC
• Increase in Business & Financial Performance (AUM up to XAF 5 billion)
• Successful handling of TOTALCAPITAL2021 & TOTALCAPITAL2022 (Employee Share Ownership Plan) resulting in a total subscription of more than 560 employees through CEMAC and about XAF 1.069 billion in allocated shares.

Responsible for developing and implementing marketing strategy and delivering to business growth objectives in line with AFRILAND’s Marketing and Communication policies.

• Develop marketing and outreach plans for the high impact and visibility with the assistance of the marketing Head and marketing agency retained by the Group.
• Manage, plan, collaborate and execute all marketing activities, including but not limited to ATL, BTL and TTL/Digital.
• Proactively work with product owners, business units and group Marketing teams to ensure campaigns are planned for and optimized.
• Manage budgets concerning the wider business goals and priority objectives, including cost controlling to ensure consistent returns on investment.

• Quickly mastered deep product knowledge for all 12 products ans daily handling of 15 calls minimum
• Assisted customers with inquiries, issues and complaints via telephone, email and chat.
• Maintained 85% Customer service satisfaction rate for that year.

• Tutoring in the fields of Economics and Quantitative Techniques for 1st Year students
• Success rate above 85% that year
• Assistant at the UJ International Office, in charge of handling queries from Foreign students in terms of Medical Insurance, Applications, Registrations etc.