Rashida Leinyuy Wirngo
Administrative Assistant, HR Staff
Yaoundé
Summary
Dedicated administrative professional with extensive experience in administrative functions and office management. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Known for reliability and adapting to dynamic work environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Chief of Service, Deputy Director General's Secretariat
Cameroon Radio Television (CRTV)
01.2020 - Current
- Coordinate reception, manage records, organize meetings.
- Welcome users physically and on phone
- Ensure the reception, analysis, recording and transmission of confidential mails;
- Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Support executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boost team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimize calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborate on special projects as assigned by leadership
- Maintain inventory of office supplies and placing orders.
Administrative & Sales Assistant
African Network of Young Leaders for Peace and Sustainable Development
01.2017 - 01.2019
- Improved office efficiency by managing inventory levels of office supplies, ordering as needed to maintain optimal stock levels.
- Handled sensitive client information with discretion while maintaining confidentiality at all times.
- Contributed to a positive work environment by collaborating effectively with colleagues across various departments in achieving shared goals.
- Boosted client satisfaction by efficiently managing sales orders, customer inquiries, and product information requests.
- Improved overall departmental organization through careful record-keeping practices including tracking contacts and follow-up actions.
- Maintained accurate records of customer interactions, transactions, comments, and complaints for data-driven decision-making processes.
- Enhanced customer relationships through prompt resolution of issues or concerns related to orders or products.
- Scheduled appointments for sales representatives with prospective clients to facilitate new business development opportunities.
- Reduced order processing time by implementing an organized filing system for efficient document retrieval and storage.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
HR Assistant
Fondation LEA
01.2015 - 01.2017
- Answered and redirected incoming phone calls for office.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork
- Updated and maintained employee attendance records.
- Responded to employee inquiries regarding benefits and other HR topics
- Maintained HR policies and procedures.
- Converted employee status from temporary to permanent.
- Aided staff with employee performance review paperwork and documentation.
- On-boarded new joiners and trained less experienced co-workers
HR Assistant
Union Bank of Cameroon
06.2015 - 07.2015
- Answered and redirected incoming phone calls for office.
- Processed leave letters and permission forms for staff
- Filing of employee documents
- Processed health insurance documents for employees
- Prepared correspondences relating to the department
Education
BSc - Management (First Class Honors)
Catholic University of Cameroon
01.2010 - 01.2014
Skills
- Administrative Support
- Customer service
- Analytical Problem-Solving
- Computer Skills
- Effective Task Prioritization
- Accurate Data Entry
- Correspondence Handling
- Collaborative Team Contributor
- Employee Relations Management
- Facilitating Meeting Preparations
Personal Information
- Date of Birth: 11/25/92
- Nationality: Cameroonian
- Marital Status: Single
Training
- Optimization of Secretary Functions, 01/01/24
- Prevention and Management of Carpal Tunnel Syndrome, 01/01/24
- Managing Production Systems, 01/01/15
- HIV/AIDS Prevention Workshops, 01/01/06
Research And Publications
The Effects of Organizational Culture on Employee Performance, 01/01/14
Reading, online research on latest trends, dancing
I enjoy reading books on personal development, business and novels. I am also a fan and learner of Kizomba which is one of my favorite activities during my spare time.
Timeline
Chief of Service, Deputy Director General's Secretariat
Cameroon Radio Television (CRTV)
01.2020 - Current
Administrative & Sales Assistant
African Network of Young Leaders for Peace and Sustainable Development
01.2017 - 01.2019
HR Assistant
Union Bank of Cameroon
06.2015 - 07.2015
HR Assistant
Fondation LEA
01.2015 - 01.2017
BSc - Management (First Class Honors)
Catholic University of Cameroon
01.2010 - 01.2014
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