ROBERT LAFOI OTTOU ENYEGUE
RESTAURANT SUPERVISOR
DUBAI
Summary
Highly skilled Head Waiter with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dynamic Floor manager experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
6
6
years of professional experience
Work History
Head Waiter/Floor Manager
Atlantis The Royal
Dubai
09.2023 - Current
- Trained new waiters on food service procedures and customer service standards.
- Provided assistance in resolving customer complaints in a professional manner.
- Monitored wait staff performance and provided feedback when necessary.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Senior Waiter
Atlantis The Royal
Dubai
08.2022 - 09.2023
- Greeted customers, took orders, and served food and beverages in a timely manner.
- Provided excellent customer service by anticipating guests' needs and ensuring satisfaction.
- Handled payment transactions efficiently and accurately.
- Offered suggestions regarding wine pairings with food items from the menu.
- Participated in regular inventory checks of bar supplies and food products stored in kitchen area.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Monitored wait staff performance and provided feedback when necessary.
- Trained new employees to perform duties.
Food and Beverage Attendant
Atlantis The Palm
Dubai
10.2021 - 08.2022
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
Head Waiter
Iscream for Ice Cream Coffee Shop
Dubai
01.2020 - 08.2021
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Verified that all dishes served met quality standards established by the restaurant's management team.
- Checked menus to ensure accuracy of prices, ingredients, and preparation methods prior to service periods.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
- Implemented new POS system and trained staff members on use.
Restaurant Supervisor
Restaurant Le Colisee
Douala-Cameroon
09.2018 - 12.2019
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
- Recruited, interviewed and hired qualified applicants for various positions within the restaurant.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Education
BBA - Business & Hospitality Management
Nilai University
Malaysia10-2022
Associate of Arts - Licenciatura En Filosofia
Universidad De Malaga
Spain06-2014
Skills
- Conflict Management & Problem-solving abilities
- Upselling techniques
- Service prioritization
- Point of Sale (POS) system operations
- Team Supervision & Management
- Guest Relations Management
- Strong leadership
- Training and mentoring
- Interpersonal Communication
- Business Communications
- French English & Spanish language fluency
Affiliations
- basketball
- singing & dancing
- reading books
- travelling
Languages
French & Spanish
First Language
RUBEN CARMONA CARBELO
- GENERAL MANAGER (GASTRONOMY) -ATLANTIS THE ROYAL-
rcarmonacarbelo@gmail.com
References
References available upon request.
Timeline
Head Waiter/Floor Manager
Atlantis The Royal
09.2023 - Current
Senior Waiter
Atlantis The Royal
08.2022 - 09.2023
Food and Beverage Attendant
Atlantis The Palm
10.2021 - 08.2022
Head Waiter
Iscream for Ice Cream Coffee Shop
01.2020 - 08.2021
Restaurant Supervisor
Restaurant Le Colisee
09.2018 - 12.2019
BBA - Business & Hospitality Management
Nilai University
Associate of Arts - Licenciatura En Filosofia
Universidad De Malaga
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