Rogers N. Ngeh
Telecom Specialist
Douala
Summary
Personable Technical Consultant with 20+ years helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers. Highly focused and detailed oriented. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition.
Very good at sales and implementation of telecom solutions from complex data centers to metropolitan networks delivering multiple services. Having partnerships with solution providers worldwide who provide the most advanced industry solutions.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Technical Consultant
CREOLINK Cameroon
Douala
09.2018 - Current
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Enhanced interfaces to promote better functionality for users.
- Maintained authoritative knowledge through continued education and ongoing training.
- Enhanced and reconstructed computer systems to increase efficiency.
- Investigated system issues and implemented resolutions to reduce downtime.
- Troubleshot systems comprised of security alarms and Internet connectivity.
C.T.O, C.o.O
4REAL GROUP Sarl.
Douala
02.2018 - Current
- Conceived and constructed FTTH network to deliver data to end users over GPON.
- Integrated RF TV into an FTTH network to obtain HFC.
- Recruited, trained and organized staff to meet up with the client demand.
- Delivered services to customer locations within specific timeframes.
Country Manager /Plant Manager
SharpEx
Accra
11.2021 - 01.2023
- Researched accra thoroughly to adapt sales strategies accordingly.
- Verified appropriately priced products and services to secure competitive advantage and desired returns.
- Recruited, trained and coached 20 member team to support company growth.
- Devised promotional and advertising plans to enhance product positioning and global brand marketing development.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Researched Accra thoroughly to adapt sales strategies accordingly.
Sales Engineer
VIVABOX
Accra
05.2016 - 09.2018
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Developed and implemented systems to suit client needs.
- Submitted booking forecasts, monthly highlights and CRM entries.
TV Head-End /Technical Support Engineer
SWECOM Cameroon
Douala
03.2003 - 07.2016
- Implemented first ever GPON/ EOC system in the country.
- Implemented first DVB-C (QAM64) system over HFC network.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Gathered trend data from customer calls and interactions.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Documented faults and bugs for referral to development staff for use in updates.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Researched new tactics to better hone responses and shorten remediation times.
- Performed root cause analysis of reported issues to enact corrections.
- Updated and maintained current customer support database.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Designed tailored engineering solutions for customers based upon key requirements.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Education
High School Diploma -
Lycee Diedo
Douala 09.2002 - 10.2003
Skills
Technology planning
undefinedSite seeing, Watching Sci-fi Movies, Listening to good music.
I like discovering new sites cause to me it brings inspirations and opens doors to new investment opportunities. Watching sci-fi movies especially helps me to know what kind of wild technical dreams exist in the west especially. Listening to music for me is a moment of self travel and makes me go through my thoughts to see what I looked and maybe missed during my multiple site seeing sprees.
Timeline
Country Manager /Plant Manager
SharpEx
11.2021 - 01.2023
Technical Consultant
CREOLINK Cameroon
09.2018 - Current
C.T.O, C.o.O
4REAL GROUP Sarl.
02.2018 - Current
Sales Engineer
VIVABOX
05.2016 - 09.2018
TV Head-End /Technical Support Engineer
SWECOM Cameroon
03.2003 - 07.2016
High School Diploma -
Lycee Diedo
09.2002 - 10.2003
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