Hi, I’m
Rogers N. Ngeh
Telecom Specialist
Douala
Summary
Transformational Technology Consultant & Strategist
Leveraging 2 dacades and plus Years of Expertise in Tech Innovation, Statistical Analysis, Human-Centered Solutions, and Global Partnerships to Fuel Business Growth.
Overview
20
years of professional experience
1
year of post-secondary education
Work History
CREOLINK CameroonDouala
Technical Consultant
09.2018 - Current
Job overview
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Enhanced interfaces to promote better functionality for users.
- Maintained authoritative knowledge through continued education and ongoing training.
- Enhanced and reconstructed computer systems to increase efficiency.
- Investigated system issues and implemented resolutions to reduce downtime.
- Troubleshot systems comprised of security alarms and Internet connectivity.
4REAL GROUP Sarl.Douala
C.T.O, C.o.O
02.2018 - Current
Job overview
- Conceived and constructed FTTH network to deliver data to end users over GPON.
- Integrated RF TV into an FTTH network to obtain HFC.
- Recruited, trained and organized staff to meet up with the client demand.
- Delivered services to customer locations within specific timeframes.
SharpEx Accra
Country Manager /Plant Manager
11.2021 - 01.2023
Job overview
- Researched accra thoroughly to adapt sales strategies accordingly.
- Verified appropriately priced products and services to secure competitive advantage and desired returns.
- Recruited, trained and coached 20 member team to support company growth.
- Devised promotional and advertising plans to enhance product positioning and global brand marketing development.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Researched Accra thoroughly to adapt sales strategies accordingly.
VIVABOX Accra
Sales Engineer
05.2016 - 09.2018
Job overview
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Developed and implemented systems to suit client needs.
- Submitted booking forecasts, monthly highlights and CRM entries.
SWECOM CameroonDouala
TV Head-End /Technical Support Engineer
03.2003 - 07.2016
Job overview
- Implemented first ever GPON/ EOC system in the country.
- Implemented first DVB-C (QAM64) system over HFC network.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Gathered trend data from customer calls and interactions.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Documented faults and bugs for referral to development staff for use in updates.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Researched new tactics to better hone responses and shorten remediation times.
- Performed root cause analysis of reported issues to enact corrections.
- Updated and maintained current customer support database.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Designed tailored engineering solutions for customers based upon key requirements.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Education
Lycee DiedoDouala
High School Diploma
09.2002 - 10.2003
Skills
Technology planning
Network configuration
Solutions-focused sales
Strategic planning
Best Practice Design
Time Management
Multitasking
Problem-Solving
Remote Office Availability
Supervision and leadership
Decision-Making
Critical Thinking
Active Listening
Languages
English
Upper intermediate (B2)
French
Intermediate (B1)
Site seeing, Watching Sci-fi Movies, Listening to good music.
I'm passionate about discovering new sites, as it inspires me and uncovers fresh investment opportunities. Watching sci-fi movies broadens my perspective on innovative technologies and ideas from the West. Music is my sanctuary for self-reflection, allowing me to revisit my thoughts and identify what I might have missed during my explorations. Through these experiences, I continue to grow and explore new possibilities.
Timeline
Country Manager /Plant Manager
SharpEx
11.2021 - 01.2023
Technical Consultant
CREOLINK Cameroon
09.2018 - Current
C.T.O, C.o.O
4REAL GROUP Sarl.
02.2018 - Current
Sales Engineer
VIVABOX
05.2016 - 09.2018
TV Head-End /Technical Support Engineer
SWECOM Cameroon
03.2003 - 07.2016
Lycee Diedo
High School Diploma
09.2002 - 10.2003