RUBEN OBIE ITUKA
Yaounde
Summary
Highly skilled in the telecommunication field with over 4 years' experience. Thoroughly proficient in all aspects of installing, maintaining, and designing telecommunications systems for broadband, cable, and cellular transmissions. Deep familiarity with digital and analog equipment and tools. Detail-oriented troubleshooter who takes pride in coming up with optimally effective solutions that account for all aspects and ramifications. Friendly and professional with team members and clients.
Overview
5
5
years of professional experience
Work History
Network Operations Center Technician
Cameroon Telecommunications (CAMTEL)
10.2023 - Current
- Performing repeated monitoring and running diagnostic tests on network and telecommunications equipments using the following softwares: SolarWinds Orion, PRTG Network Monitor, iMaster NCE(Autonomous Network Management and Control System), U2000 and CORERO.
- Providing technical end-user support in collaboration with the IT team by performing troubleshooting and resolving IP switching, remote access protocols, routing, and firewalls issues
- Creating and maintaining reports on usage of bandwidth, utilization of the server, up-time, and CPU performances
- Providing support in the planning and execution of changes in production environments especially deployment of new and changed features as well as patch management
- Implemented a robust disaster recovery plan, ensuring rapid system restoration in case of unforeseen outages or failures.
- Continuously improved internal processes by analyzing key metrics from incident reports, taking corrective actions when appropriate.
- Reduced incident response times through efficient incident management and escalation procedures.
- Achieved high customer satisfaction rates through timely resolution of client concerns and effective communication.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
- Monitored networks and network devices to resolve technical problems quickly.
Senior Telecommunication Technician
Cameroon Telecommunications (CAMTEL)
10.2019 - 09.2023
- Performed routine inspections and preventive maintenance on the network infrastructure from the OLT(Optical Line Terminal)->ODF(Optical Distribution Frame)->FDT(Fiber Distribution Terminal)->FAT (Fiber Acess Terminal) to ensure optimal system performance
- Troubleshooting and resolving network connectivity issues on the transmission links through Optical fiber be it underground or overhead liaisons
- Installation and maintenance of FTTH (Fiber-To-The-Home) links using mostly tools like fusion splicer, power meter, OTDR(Optical Time Domain Reflectometer) and VFL(Visual Fault Locator)
- Collaborated with cross-functional teams to implement network upgrades and expansions.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality across the team.
Computer System Administrator
TOTAL S.A
06.2019 - 08.2019
- Installation and configuration of local area networks (LANs), wide area networks (WANs), network segments and servers, such as file servers, VPN gateways, and intrusion detection systems
- Managed user accounts, credentials, permissions, access rights, storage allocations, and active directory administration
- Designed and and implemented network system backup and recovery policies guaranteeing no data would be lost in the event of a hardware failure or storage corruption
- Supported and provided training to all users by setting up Virtual Private Networks (VPN) on their travel laptop and integrating emerging encryption technologies in using Public Key Infrastructure(PKI)
- Upgrading, installing, and configuring application software and computer hardware.
Education
Associates Degree - Telecommunication/Computer Network
National Advanced School Of Posts, Telecom And ICT
11.2018
GCE Advanced Level - Science, Technology, And Society
GLOBBICOL
Kumba, Cameroon09.2016
GCE Ordinary Level - Secondary Education
CCAS
Kumba, Cameroon09.2014
Skills
- AWS, Git, Docker
- Virtualization Technologies
- Linux systems, Bash script
- Python3, JavaScript, Flet
- Proficient in configuring and troubleshooting telecommunications equipment and systems
- Knowledge of incident models, diagnostic tools, methods and analytical skills
- Excellent communication and interpersonal skills to interact with clients and team members
- Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms
- LAN and WAN Management
- Network Troubleshooting
- Helpdesk administration
Languages
English
French
Personal Information
Date of Birth: 07/03/1998
Hobbies and Interests
- Football
- Reading
Timeline
Network Operations Center Technician
Cameroon Telecommunications (CAMTEL)
10.2023 - Current
Senior Telecommunication Technician
Cameroon Telecommunications (CAMTEL)
10.2019 - 09.2023
Computer System Administrator
TOTAL S.A
06.2019 - 08.2019
Associates Degree - Telecommunication/Computer Network
National Advanced School Of Posts, Telecom And ICT
GCE Advanced Level - Science, Technology, And Society
GLOBBICOL
GCE Ordinary Level - Secondary Education
CCAS
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