Shella Momo
Yaounde
Summary
A highly confident, motivated, professional Marketing and communication expert with over four years of working experience, and a passion for serving in a fast-paced environment. My previous experiences in different roles have deepened and sharpened my skills and knowledge of the business environment and I am ever ready to learn more.
Overview
5
5
years of professional experience
Work History
HEAD OF MARKETING AND COMMUNICATION
AYABA HOTEL BAMENDA
06.2023 - Current
- Optimizing the hotels revenue through the institutional communication tools adapted to the hotel
- Selling the hotel services (rooms, conference rooms, leisure areas,) at the best possible prices to achieve maximum profitability
- Designing and developing institutional communication tools ( website, advertisements, radio broadcasts, television appearances,)
- Analyzing the occupancy rate, the average price and the revenue per room
- Establishing a clear and organized pricing and sales strategy for reservation agents, sales representatives and receptionists
- Organizing a competitive intelligence unite to identify the pricing policy of the main competitors
- Drawing up budget forecasts for sales and marketing activities
- Carrying out rigorous forecasting
- Developing sales policies
- Conveying the hotels brand image through a specific label.
Restaurant Owner
Self-Employment
06.2022 - 04.2023
- Cooked and served food to customers, catering services, attended to customers' needs, managed a staff of two employees, coordinated partnership deals and negotiated supply opportunities.
Receptionist
United Hotel Mbankomo- Yaoundé
02.2019 - 06.2022
- Welcomed customers by assisting them upon their arrival and facilitated their stay by providing them with the necessary information
- Managed the occupancy of the facility
- Ensured that customers’ demands for various services were met
- Ensured special group receptions
- Managed relations with travel agencies and central reservation offices
- Photocopied and collated documents, filed documents accurately, kept reception area neat and clean, addressed customers' concerns, scheduled activities appropriately.
Volunteer Project Coordinator
Unity Foundation Cameroon
11.2018 - 08.2020
- Carried out emergency field works, took patients from the Kondengui Prison to the hospital for treatment, sourced finances for projects, coordinated projects, delivered food supplies and drugs to inmates of the Yaoundé Central Prison and wrote project reports.
MARKETING AND COMMUNICATION
AFRO TRAVEL AND SERVICES BAMENDA
04.2019 - 05.2019
- Conducted market research to identify selling possibilities and evaluate customer’s needs
- Prepared content for the publication of marketing materials and oversaw distribution conduct
- Market research to identify opportunities for promotion and growth of the company
- Developed and maintained a good relationship with customers
- Ensured customers transactions and proceeded promptly and accurately.
Intern Receptionist
Ministry of Tourism and Leisure
09.2018 - 11.2018
- Advised and guided people intending to open tourism enterprises, performed secretariat duties
Education
Bachelor Degree; Bachelor of Technology in Marketing -
Siantou Higher Institute of Business and Technological Sciences Yaoundé
HND in Tourism, and Hotel Management -
Siantou Higher Institute of Business and Technological Sciences
Cameroon GCE Advanced Level (4 Papers) -
St Maria Goretti Comprehensive High School Njinikom- Cameroon
Cameroon GCE Ordinary Level (8 Papers) -
St Maria Goretti Comprehensive High school Njinikom- Cameroon
Skills
- Good mastery of Microsoft word, PowerPoint, Excel, PowerPoint, Microsoft internet, outlook
- English (proficient user)
- French (Fluent)
- Good mastery of hotel reservation software like Hotix and Hotelpro
- Customer service
- Communication
- Marketing
- Community development
- Public speaking
- Leadership
- Partnership development
- Highly skilled and knowledgeable with good marketing skills
- Excel in critical thinking and devoted to providing excellent customer service
- Good interpersonal skills Able to interact with clients, project managers and team members
- Excellent in Microsoft word, excel, PowerPoint, office tools and outlook
Personal Information
- Status: Single
- Date of Birth: 05/01/98
- Nationality: Cameroonian
Training
06/09/2019 - 06/11/2019, Leadership and Conflict Resolution, Network for Solidarity, Empowerment and Transformation for All (New SETA), Yaoundé
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
HEAD OF MARKETING AND COMMUNICATION
AYABA HOTEL BAMENDA
06.2023 - Current
Restaurant Owner
Self-Employment
06.2022 - 04.2023
MARKETING AND COMMUNICATION
AFRO TRAVEL AND SERVICES BAMENDA
04.2019 - 05.2019
Receptionist
United Hotel Mbankomo- Yaoundé
02.2019 - 06.2022
Volunteer Project Coordinator
Unity Foundation Cameroon
11.2018 - 08.2020
Intern Receptionist
Ministry of Tourism and Leisure
09.2018 - 11.2018
Bachelor Degree; Bachelor of Technology in Marketing -
Siantou Higher Institute of Business and Technological Sciences Yaoundé
HND in Tourism, and Hotel Management -
Siantou Higher Institute of Business and Technological Sciences
Cameroon GCE Advanced Level (4 Papers) -
St Maria Goretti Comprehensive High School Njinikom- Cameroon
Cameroon GCE Ordinary Level (8 Papers) -
St Maria Goretti Comprehensive High school Njinikom- Cameroon