SIRRI VICELINE
BAMENDA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing /Customer Service Officer
Bafut Cooperative Credit Union Limited (BafCCUL)
05.2021 - Current
- Building the union's brand and creating brand awareness, visibility and recognition
- Creating and maintaining good and friendly relationships with members and customers so as to ensure their satisfaction and offer them the best customer experience
- Social media advertising
- Prospection
- Conception and introduction of new products
- Building partnerships with other organizations.
- Receiving and attending to members' and customers' needs both online and offline . This involves receiving complaints and addressing them in order to mitigate dissatisfaction, responding to inquiries, updating passbooks, checking account balances and giving orientation to customers and members.
- Responding to member calls and emails to answer questions on products and services.
Customer Service Advisor and Telemarketer
LMT Group AXESS
09.2018 - 12.2020
- Attending to customer request and complaints via calls in the call center
- Recording voice mails
- Emitting calls to and receiving calls from customers and prospects
- Sending bulk SMS
- Telemarketing.
Volunteer
Women In Alternative Action (WAA CAMEROON)
03.2018
- Empowering women and youths to be sustainable
- Reviewing Laws with Gender Bias
- Advocating for gender equality
- Fighting against child marriage and Gender-Based Violence.
Intern
Azire Cooperative Credit Union Limited Etoudi Branch
11.2017 - 12.2017
- Assisting the account clerks in filling of members' passbooks and performing other clerical duties
- Assisting in the loans office in filing loan and overdraft forms
- Assisting in customer service and opening new accounts.
Employed
ACIPOSE-CONFIANCE MUTUELLE (Micro finance establishment)
07.2016
- Prospection agent in charge of convincing potential customers to open new accounts
- Daily savings collector.
Education
Faculty of Economics And Management (Option: Business Administration) -
University of Yaounde II - SOA
09.2018
Lower sixth and Upper sixth Arts A4 -
Government Bilingual High School (GBHS YAOUNDE - ESSOS)
06.2014
Secondary School -
Government Bilingual High School (GBHS YAOUNDE - ESSOS)
06.2012
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Word Processing Skills
- Adaptive Skills
- Quick learner
- Hardworking
- Dynamic
- Resilience
- Communication
- Leadership
- Customer Service
- Problem-Solving
- Team Building
- Critical Thinking
- Relationship Building
- Customer Relations
- Flexibility and Adaptability
- Calm Under Pressure
- Computer Skills
- Organization and Time Management
- Problem Resolution
Websites
Certification
- Masters I in Business Administration, Human Resource Management and Enterprise Creation
- Bachelor's Degree in Business Administration
- GCE Advanced Level Certificate, June 2014, 4
- GCE Ordinary Level Certificate, June 2012, 10
Languages
Fluent in English
Fluent in French
Fluent in pidgin and Bafut native language
Personal Information
- Marital Status: Married
- Nationality: Cameroonian
Training And Capacity Building
- Telecom Monde (LMT) Axess SA Yaounde, 08/2019, 09/2019, Training in Customer Relationship Management, Techniques of communication and principles of a call center, Posture/Attitude of Customer Service Representatives and telemarketers
- Youth Department of the Presbyterian Church in Cameroon, Leadership courses and capacity building workshops, Entrepreneurship, Project management etc.
References
1.Mr. Asanji William Akonwi, +237677559175, Assistant General Manager BAFUT COOPERATIVE CREDIT UNION LTD -BafCCUL, asanjiwilliam@gmail.com
2.Mr Apongnwu Gideon Pepiekeh, +237679966757, Centre Regional Manager of RAINBOW COOPERATIVE CREDIT UNIONS OF CAMEROON - RAINBOWCAM, apongnwugdn@gmail.com
3.Mrs Maurine Lum Badiang, +237697917544, Director of Call Center Department LMT Group AXESS SA, maurinelum@lmtgroup.com
Hobbies and Interests
- Travelling
- Singing
- Dancing
- Learning and Discovery
- Counseling
- Reading
Timeline
Marketing /Customer Service Officer
Bafut Cooperative Credit Union Limited (BafCCUL)
05.2021 - Current
Customer Service Advisor and Telemarketer
LMT Group AXESS
09.2018 - 12.2020
Volunteer
Women In Alternative Action (WAA CAMEROON)
03.2018
Intern
Azire Cooperative Credit Union Limited Etoudi Branch
11.2017 - 12.2017
Employed
ACIPOSE-CONFIANCE MUTUELLE (Micro finance establishment)
07.2016
Faculty of Economics And Management (Option: Business Administration) -
University of Yaounde II - SOA
Lower sixth and Upper sixth Arts A4 -
Government Bilingual High School (GBHS YAOUNDE - ESSOS)
Secondary School -
Government Bilingual High School (GBHS YAOUNDE - ESSOS)
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