Overview
Work History
Education
Skills
Websites
Certification
Languages
Personal Information
Training And Capacity Building
References
Hobbies and Interests
Timeline
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SIRRI VICELINE

BAMENDA

Overview

6
6
years of professional experience
1
1
Certification

Work History

Marketing /Customer Service Officer

Bafut Cooperative Credit Union Limited (BafCCUL)
05.2021 - Current
  • Building the union's brand and creating brand awareness, visibility and recognition
  • Creating and maintaining good and friendly relationships with members and customers so as to ensure their satisfaction and offer them the best customer experience
  • Social media advertising
  • Prospection
  • Conception and introduction of new products
  • Building partnerships with other organizations.
  • Receiving and attending to members' and customers' needs both online and offline . This involves receiving complaints and addressing them in order to mitigate dissatisfaction, responding to inquiries, updating passbooks, checking account balances and giving orientation to customers and members.
  • Responding to member calls and emails to answer questions on products and services.


Customer Service Advisor and Telemarketer

LMT Group AXESS
09.2018 - 12.2020
  • Attending to customer request and complaints via calls in the call center
  • Recording voice mails
  • Emitting calls to and receiving calls from customers and prospects
  • Sending bulk SMS
  • Telemarketing.

Volunteer

Women In Alternative Action (WAA CAMEROON)
03.2018
  • Empowering women and youths to be sustainable
  • Reviewing Laws with Gender Bias
  • Advocating for gender equality
  • Fighting against child marriage and Gender-Based Violence.

Intern

Azire Cooperative Credit Union Limited Etoudi Branch
11.2017 - 12.2017
  • Assisting the account clerks in filling of members' passbooks and performing other clerical duties
  • Assisting in the loans office in filing loan and overdraft forms
  • Assisting in customer service and opening new accounts.

Employed

ACIPOSE-CONFIANCE MUTUELLE (Micro finance establishment)
07.2016
  • Prospection agent in charge of convincing potential customers to open new accounts
  • Daily savings collector.

Education

Faculty of Economics And Management (Option: Business Administration) -

University of Yaounde II - SOA
09.2018

Lower sixth and Upper sixth Arts A4 -

Government Bilingual High School (GBHS YAOUNDE - ESSOS)
06.2014

Secondary School -

Government Bilingual High School (GBHS YAOUNDE - ESSOS)
06.2012

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • Word Processing Skills
  • Adaptive Skills
  • Quick learner
  • Hardworking
  • Dynamic
  • Resilience
  • Communication
  • Leadership
  • Customer Service
  • Problem-Solving
  • Team Building
  • Critical Thinking
  • Relationship Building
  • Customer Relations
  • Flexibility and Adaptability
  • Calm Under Pressure
  • Computer Skills
  • Organization and Time Management
  • Problem Resolution

Certification

  • Masters I in Business Administration, Human Resource Management and Enterprise Creation
  • Bachelor's Degree in Business Administration
  • GCE Advanced Level Certificate, June 2014, 4
  • GCE Ordinary Level Certificate, June 2012, 10


Languages

Fluent in English
Fluent in French
Fluent in pidgin and Bafut native language

Personal Information

  • Marital Status: Married
  • Nationality: Cameroonian

Training And Capacity Building

  • Telecom Monde (LMT) Axess SA Yaounde, 08/2019, 09/2019, Training in Customer Relationship Management, Techniques of communication and principles of a call center, Posture/Attitude of Customer Service Representatives and telemarketers
  • Youth Department of the Presbyterian Church in Cameroon, Leadership courses and capacity building workshops, Entrepreneurship, Project management etc.

References

1.Mr. Asanji William Akonwi, +237677559175, Assistant General Manager BAFUT COOPERATIVE CREDIT UNION LTD -BafCCUL, asanjiwilliam@gmail.com 

2.Mr Apongnwu Gideon Pepiekeh, +237679966757, Centre Regional Manager of RAINBOW COOPERATIVE CREDIT UNIONS OF CAMEROON - RAINBOWCAM, apongnwugdn@gmail.com 

3.Mrs Maurine Lum Badiang, +237697917544, Director of Call Center Department LMT Group AXESS SA, maurinelum@lmtgroup.com

Hobbies and Interests

  • Travelling
  • Singing
  • Dancing
  • Learning and Discovery
  • Counseling
  • Reading


Timeline

Marketing /Customer Service Officer

Bafut Cooperative Credit Union Limited (BafCCUL)
05.2021 - Current

Customer Service Advisor and Telemarketer

LMT Group AXESS
09.2018 - 12.2020

Volunteer

Women In Alternative Action (WAA CAMEROON)
03.2018

Intern

Azire Cooperative Credit Union Limited Etoudi Branch
11.2017 - 12.2017

Employed

ACIPOSE-CONFIANCE MUTUELLE (Micro finance establishment)
07.2016

Faculty of Economics And Management (Option: Business Administration) -

University of Yaounde II - SOA

Lower sixth and Upper sixth Arts A4 -

Government Bilingual High School (GBHS YAOUNDE - ESSOS)

Secondary School -

Government Bilingual High School (GBHS YAOUNDE - ESSOS)
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