SRINIVASAN VIJAYAN NAIR
Douala
Summary
Award-winning hotelier with over 20 years of leadership experience across Africa, Asia, the Middle East, and Europe. Expertise in luxury hotel pre-openings, large-scale repositioning, and turnaround strategies, complemented by a comprehensive understanding of MICE and corporate business dynamics. Proven track record in elevating guest satisfaction and achieving record-breaking financial results while fostering sustainable operations and cultivating high-performing multicultural teams. Committed to driving revenue growth through innovative strategies and exceptional stakeholder relations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager – 5 Star Luxury Resort
Tagidor Garden Resort and Spa
08.2024 - Current
- Reopened $160M resort project under original $400M budget (Pre-opening).
- Achieved #2 TripAdvisor ranking; awarded Best Hotel 2025.
- Grew revenue 45% YoY; ADR +20%, occupancy +40–50%.
- Developed PMS and Revenue Management System, increasing OTA contribution +18%.
- Steered 150+ staff; reinforced service standards, declined turnover.
- Expanded MICE and banquet revenue +30% YoY; managed Corporate Accounts and agency partnerships.
- Oversaw Owner Relations, including budgets, CAPEX approvals, and business planning.
- Introduced Sustainability initiatives; reduced costs 30%.
- Revitalized guest experience programs, boosting repeat visits.
Assistant General Manager
Llechwen Hall Hotel
08.2023 - 08.2024
- Administered daily operations of 44-room property with 4 banquet halls, specializing in weddings/events.
- Grew revenue 15% YoY; optimized housekeeping efficiency (-8%) and bar profitability (+20%).
- Diminished F&B costs 18% and food waste 25%, saving £120K annually.
- Orchestrated management team; strengthened culture and service standards.
General Manager
Staywell Holdings
01.2023 - 07.2023
- Orchestrated 115-room resort with 3 outlets, 3 banquet halls, spa, and recreation club.
- Increased guest satisfaction +22% and lowered staff turnover 15%.
- Boosted OTA performance +18%; oversaw all departments ensuring seamless operations.
- Collaborated with property owner and corporate office on financial reporting, CAPEX, and strategic planning (Owner Relations, Corporate Accounts).
Proprietor
Happy Homes Cleaning
04.2022 - 12.2022
- Founded and governed operations serving homes, offices, hotels, and restaurants; generated $250K+ revenue.
- Trained and led a team of 10; completed 150+ service orders with 90% satisfaction.
- Oversaw finances, marketing, compliance, and operational decision-making.
General Manager – 201 Rooms, 5 Restaurants, 4 Banquet Halls
Hotel Sarina
12.2018 - 04.2022
- Transformed underperforming unit; exceeded quarterly revenue targets 10% for four consecutive quarters.
- Achieved USD 7.3M revenue (2019); 150% growth and 40% GOP.
- Strengthened MICE and corporate business 35%, securing contracts with UN, JICA, British Council, major embassies.
- Navigated COVID-19 crisis; maintained 20–25% GOP with workforce restructuring and cost optimization.
- Launched CSR programs; won 2020 SATA Silver Medal and Charity Trust awards.
- Implemented guest feedback dashboards; upgraded online review scores +25%.
- Oversaw renovation, delivered on-time and on-budget.
Director of Food & Beverage
Marriott International, Aloft Hotel Dhahran
07.2016 - 11.2018
- Supervised F&B operations and kitchen with $9.1M revenue.
- Minimized costs 15%; boosted banquet/event revenue 22%.
- Piloted hotel Pre-opening; boosted staff satisfaction to 90% and cut turnover.
- Improved guest satisfaction and online reviews; maintained HACCP standards.
Operations Manager
Spring Valley Resort
01.2016 - 07.2016
- Oversaw 60-room hotel with 2 outlets and 3 banquet halls.
- Implemented efficiency improvements and drove revenue growth.
Food & Beverage Manager
Arabian Courtyard Hotel & Spa
11.2014 - 11.2015
- Managed $7.5M/month F&B operations; increased banquet revenue +30% and F&B revenue +15%.
- Reduced costs 12–15% through menu engineering and inventory control.
Assistant Food & Beverage Manager
Marriott International, Aloft Abu Dhabi
04.2010 - 11.2014
- Supervised 5 outlets; promoted from Restaurant Manager.
- Received President’s Award, Starwood Hotels & Resorts (2011).
Area Banquet & Catering Manager
Golden Tulip Suites
04.2008 - 03.2010
- Directed banquet and catering across 4 outlets; bolstered client satisfaction and sales.
Banquet In-Charge
Jebel Ali International Hotels
10.2005 - 04.2008
- Executed banquet operations for a 200-room property with 4 outlets, elevating client satisfaction.
- Built strong guest and staff relations.
Banqueting Coordinator
The Club
12.2003 - 09.2005
- Coordinated logistics for banquets, catering, and events.
- Supported operations of 2 restaurants, bar, and 5 banquet halls.
Food & Beverage Waiter
Taj Garden Retreat
07.2002 - 11.2003
- Delivered exceptional guest service in high-volume dining operations.
Education
MBA - Hotel Management
Bhartiay University
03.2024
Diploma - F&B Management
Hotelschool The Hague
02.2014
Diploma - Hotelier & Catering Technology
AMS College
05.2002
B.Com - Accounting & Business Management
Mahatma Gandhi University
04.2000
Advanced Diploma - Computer Science
LCC Kerala
02.2000
Skills
- Customer experience improvement
- Business development strategy
- Hotel Openings & Repositioning (Pre-opening)
- Luxury Hotel & Resort Management
- PMS revenue management expertise
- Financial Planning & Budget Management
- Marketing & Brand Positioning
- Cross-cultural stakeholder engagement
- Operational Efficiency & Cost Control
- Team Leadership & Staff Development
- MICE event coordination
- CSR project management
- Crisis resolution strategies
Certification
- Certified Food & Hygiene – Abu Dhabi Food Authority – 2012
- Business English, Middlesex University, UAE – 2007
- Microsoft Excel 2003 Level 1 & 2 – New Horizons, UAE – 2006
- Air Stewarding & Cabin Crew Training – Frank Finn Aviation Services, Kerala – 2001
LANGUAGES
English
Hindi
Malayalam
Tamil
Gujarati
Bengali
Timeline
General Manager – 5 Star Luxury Resort
Tagidor Garden Resort and Spa
08.2024 - Current
Assistant General Manager
Llechwen Hall Hotel
08.2023 - 08.2024
General Manager
Staywell Holdings
01.2023 - 07.2023
Proprietor
Happy Homes Cleaning
04.2022 - 12.2022
General Manager – 201 Rooms, 5 Restaurants, 4 Banquet Halls
Hotel Sarina
12.2018 - 04.2022
Director of Food & Beverage
Marriott International, Aloft Hotel Dhahran
07.2016 - 11.2018
Operations Manager
Spring Valley Resort
01.2016 - 07.2016
Food & Beverage Manager
Arabian Courtyard Hotel & Spa
11.2014 - 11.2015
Assistant Food & Beverage Manager
Marriott International, Aloft Abu Dhabi
04.2010 - 11.2014
Area Banquet & Catering Manager
Golden Tulip Suites
04.2008 - 03.2010
Banquet In-Charge
Jebel Ali International Hotels
10.2005 - 04.2008
Banqueting Coordinator
The Club
12.2003 - 09.2005
Food & Beverage Waiter
Taj Garden Retreat
07.2002 - 11.2003
Diploma - F&B Management
Hotelschool The Hague
Diploma - Hotelier & Catering Technology
AMS College
B.Com - Accounting & Business Management
Mahatma Gandhi University
Advanced Diploma - Computer Science
LCC Kerala
MBA - Hotel Management
Bhartiay University
Awards
Best Hotel in Cameroon – 2025 | AS COM SHOW Best Resort – 2024–2025, Best GM Award Bangladesh – CMO Global – 2019 | Best CSR Programme – SATA – 2020, TripAdvisor Travelers’ Choice Award – 2020 & 2021; Booking.com #1 Dhaka, Secured multi-million-dollar MICE contracts; Inaugurated largest spa & convention center in Cameroon, Established Sustainability: on-site farming, energy-saving measures, in-house laundry; streamlined costs and efficiency, Pioneered digital solutions: cloud-based PMS, guest engagement apps, automated reporting systems, Engineered high-performing teams in remote locations; refine service standards and retention, Grew F&B offerings; debuted innovative guest experiences; augmented revenue
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