Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Training
Languages
Timeline
47

Srinivasan Vijayan Nair

Douala

Summary

Dynamic, award-winning hotelier with over 20 years of international leadership in luxury hospitality across the UK, Middle East, South Asia, and Africa. Proven expert in driving revenue growth, elevating guest satisfaction, and leading large-scale operations at flagship properties. Successfully reopened, launched, and repositioned multiple resorts and hotels, consistently enhancing profitability and market standing. Recognized for strategic business development, innovative marketing, and CSR excellence. A decisive leader with a passion for creating exceptional guest experiences, building high-performance teams, and delivering sustainable, world-class hospitality.

Overview

23
23
years of professional experience

Work History

General Manager

Tagidor Garden Resort and Spa
08.2024 - Current
  • Company Overview: Tagidor Garden Resort & Spa is one of the largest and most luxurious five-star resorts in Central Africa, located in Bangou, Cameroon. Spread across 60 acres, the resort features elegantly furnished villas, bungalows, and suites, along with top-tier amenities, including international restaurants, a world-class spa, a large football field, and beautifully landscaped gardens. Tagidor offers an exceptional hospitality experience, blending comfort, nature, and luxury.
  • Successfully led the reopening of one of Central Africa’s largest resorts, ensuring a seamless transition and enhanced guest experience.
  • Spearheaded the launch of five new venues, including three restaurants and Central Africa’s largest and most acclaimed spa.
  • Initiated the construction of Cameroon’s largest convention center and banquet hall, positioning the resort as a premier destination for large-scale events.
  • Oversee all aspects of operations: guest services, financial management, marketing, and staff development.
  • Developed innovative marketing strategies, boosting brand awareness and increasing occupancy rates.
  • Strengthened partnerships with travel agencies, corporate clients, and tourism boards, positioning the resort as a top luxury destination.
  • Introduced sustainable and eco-friendly practices, improving operational efficiency and reinforcing environmental responsibility.
  • Led comprehensive staff training programs, fostering a service-driven culture and enhancing guest satisfaction.
  • Revamped guest experience programs with personalized services, VIP offerings, and curated experiences.
  • Optimized cost control and revenue management strategies, improving profitability without compromising service quality.
  • Oversaw property enhancements and infrastructure upgrades, ensuring compliance with global luxury standards.
  • 5
  • Deluxe Resort, 70 Villas, 4 Restaurants, 8 Banquet Lawns – capacity 4,000 pax, Spa – Largest in Central Africa, Football Field, Recreation Facilities, 60-acre Estate

Proprietor

Happy Homes Cleaning
04.2022 - Current
  • Company Overview: Happy Homes Cleaning is a cleaning company that offers professional cleaning services to homeowners/ offices/ hotels/ restaurants. Our goal is likely to provide efficient and reliable cleaning solutions to create a clean and pleasant living environment for our customers. We take pride in transforming a living spaces into sparkling havens of cleanliness and comfort. It is a regular maintenance to deep cleaning sessions, we tailor our services to suit our customers specific needs and ensure an immaculate environment that customers can truly relax in.

Assistant General Manager

Llechwen Hall Hotel
08.2023 - 08.2024
  • Company Overview: Llechwen Hall Hotel is a hidden gem in the heart of the Cynon Valley. Set on a stunning hilltop location surrounded by magnificent views of the Welsh countryside, Llechwen Hall is the ideal country house hotel location for a wedding. It has 44 rooms and is set on a stunning hilltop.
  • Lead the management team and heads of departments.
  • Liaise with departmental managers regularly.
  • Consistently motivate and engage staff to deliver excellence in service.
  • Support the profitability and cost management of the hotel, manage payroll and wage budgets within budgetary constraints.
  • Perform duty managers' duties.
  • Ensure full adherence to Hygiene and Safety.
  • Handle complaints and guest queries that arise in a professional and efficient manner. Furthermore, ensure thorough and complete follow up.
  • Correspond with guests in a professional manner via telephone and email.
  • Maintain and control distribution of all quality related documents.
  • Ensure daily fire walks are completed and any hazards.
  • Coordinate the training development of all staff in line with Hotel policy. Follow disciplinary procedures on staff where required
  • Encourage up selling throughout the organization.
  • Assist the General Manager in supporting and coaching the management team and deputize the GM in his absence.

General Manager

Staywell Holdings, Park Regis
01.2023 - 07.2023
  • Company Overview: The Park Regis Goa is a resort-style hotel with 114 well-appointed rooms and suites. and is situated close to Goa's famous Baga area. The rooms of Park Regis Goa are the largest in the city, measuring between 420 and 1200 square feet.
  • I am in charge of overseeing all aspects of hotel operations, including: Front Office, Reservations, Sales, Housekeeping, Engineering, Food & Beverage Service, Food & Beverage Production, Finance, Purchase, Human Resources, and Security. I am also in charge of managing the Hotel Executive team and overall hotel targets to deliver a top-notch guest experience. In my role I oversee the hotel's continued profitability, making sure that goals for revenue and customer satisfaction are met and exceeded. As well, I exercise strong leadership qualities with the hotel staff.
  • I lead in all important aspects of the hotel estate, including major construction projects, client relations, and renovation. In all facets of business planning I take the lead and adhere to and beyond the Stay Well Brand Service Standards. I assure cost management and efficient sourcing and delivery of revenue possibilities and am accountable for completing the budget.
  • 5
  • Deluxe Hotel, 115 Rooms, 3 Outlets, Banquets, Spa, Recreation Club

General Manager

Hotel Sarina
12.2018 - 04.2022
  • Boosted a 150% growth in revenue in 2019 and instrumental in reaching revenue of 2019 GOP to 40%.
  • Achieved USD7.3 million annual revenue in 2019. Created a GOP of 20-25% during the Covid Pandemic.
  • Created and implemented 4 major CSR programmes, leading to 2020 SATA Silver Medal Award for Best CSR Hotel and Charity Trust recognition awards. Developed and implemented 3 successful food festivals with buy-in from embassies. Responsible for leadership and strategic planning models which led to TripAdvisor Travelers’ Choice Award 2020 and 2021, and Booking.com number 1 Dhaka position. Oversaw major hotel renovation and on target for budget and time-frame.
  • Overseeing full management and operations of the hotel. Daily briefings and strategic planning with the management team. Compliance maintenance and expeditious troubleshooting.
  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
  • Making sure all targets are met and exceeded in a cost saving manner.
  • Hotel renovation work managed efficiently and cost effectively, and Implementation of eco-friendly systems.
  • Key collaborative decision making with MD, streamlined training, meeting deadlines, strategic marketing.
  • Preparing a monthly financial report for the hotel owners and relevant stake holders.
  • Coordinating with HODs for the execution of all activities and functions and acting as a final decision maker in the hiring of key staff members.
  • 5
  • Hotel, 201 Rooms, 6 Outlets, Banquets, Recreation Club

Director of Food & Beverage

Marriott International, Aloft Hotel Dhahran
07.2016 - 11.2018
  • Responsible for all food & beverage operation and kitchen, with revenues of $9.1 million.
  • Improved total food and beverage costs by 15% through menu engineering and instituting new inventory control measures.
  • Key team leader who oversaw successful hotel opening and achieved all targets within first year. GOP achieved.
  • Conducted daily F&B tasks: implemented effective operations, enforced company standards, maintained food costs, improved and maintained sales and profitability.
  • Improved associate satisfaction scores over prior year in all food and beverage departments.
  • Implemented and maintained HACCP standards and managed complaints.
  • Maintained all online system of the Marriott standard: GFS, Revenue Plan, and Diligence.
  • Achieved budgeted profit flow through each year despite deepening economic recession.
  • 5
  • Hotel, 262 Rooms, 4 Outlets and Banquets

Operations Manager

Spring Valley Resort
01.2016 - 07.2016
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Prepared annual budgets with controls to prevent overages.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • 4
  • Hotel, 60 Rooms, 2 Outlets and Banquets

Food & Beverage Manager

Arabian Courtyard Hotel & Spa
11.2014 - 11.2015
  • Effectively managed the Food & Beverage Department.
  • Increased banquet sales by 30%.
  • Created new outlet promotions with good GOP.
  • Reported to GM.
  • 4
  • Hotel, 198 Rooms, 5 Outlets and Banquets

Asst. Food & Beverage Manager

Marriott International, Aloft Abu Dhabi
04.2010 - 11.2014
  • Won President’s Award Starwood Hotels and Resorts 2011.
  • Conducted Training -External Examiner of European International College
  • Abu Dhabi, UAE, Oct.’10.
  • Supervised and managed department associates.
  • Oversaw store level operational performance.
  • Coached and developed associates.
  • Promoted to Asst. F&B Manager: - April 2013 – Nov. 2014.
  • Promoted to Events & Mai Café Restaurant Manager: – June 2011 – April 2013.
  • 4
  • Hotel, 408 Rooms, 5 Outlets and Banquets

Area Banquet & Catering Manager

Golden Tulip Suites
04.2008 - 03.2010
  • 4
  • Hotel, 40 Rooms & 80 Serviced Apartments, 4 Outlets and Banquets

Banquet In Charge

Jebel Ali International Hotels
10.2005 - 04.2008
  • 5
  • Hotel, 200 Rooms, 4 Outlets and Banquet Facilities

Banqueting Coordinator

The Club
12.2003 - 09.2005
  • Club Facilities: Best Squash Court, Tennis Court, Swimming Pool, Library Lounge, Lush Green Expanses, 2 Specialty Restaurants, Bar and 5 Banquet halls

Food and Beverage Waiter

Taj Garden Retreat
07.2002 - 11.2003

Education

MBA - Hotel Management

Bhartiyar University

Diploma - F&B Management

Hotelschool, The Hague
02.2014

Diploma - Hotelier & Catering Technology

AMS College
05.2002

Bachelor in Commerce - Accounting & Business Management

Mahatma Gandhi University
04.2000

Advanced Diploma - Computer Science

LCC
02.2000

Skills

  • Analytical
  • Creative
  • Flexible
  • Team Leadership
  • Team Building
  • Service Delivery
  • Financial Management and Planning
  • Adaptive
  • Visionary
  • Inspirational
  • Commitment to Client Service
  • Client Relations
  • Goal Oriented
  • Staff Training and Development

Accomplishments

  • Elevated TripAdvisor ranking from near the bottom to #2 in Cameroon.
  • Awarded Best Hotel in Cameroon 2025.
  • Awarded AS COM SHOW Best Resort of 2024–2025.
  • Opened Central Africa’s largest spa and two additional restaurants.
  • Launched construction of Cameroon’s largest convention center, set to be a premier venue for regional events.
  • Promoted from Operations Manager to GM within 09 months.
  • Best CSR Programme SATA Award 2020.
  • TripAdvisor Traveler’s Choice Award 2020 & 2021. Ranking brought from 39th to 3rd ranking and this position was maintained.
  • Best General Manager’s Award of Bangladesh - CMO Global winner 2019.
  • Enlisted Hotel Sarina with UN, JICA, British Council & China Embassy
  • Implemented new innovative ideas in F&B and ensured guests experienced fresh, exciting and innovative services. Never hesitated to implement new ideas and strived to be a market leader.

Awards

Best General Manager’s Award of Bangladesh - CMO Global winner 2019., Best CSR Programme SATA Award 2020., Won President’s Award Starwood Hotels and Resorts 2011.

Training

  • Intermediate Certified Food & Hygiene, Abu Dhabi Food Authority, 2012.
  • Business English: Intermediate Level, Middlesex University, UAE, November, 2007.
  • Special Training in Microsoft Excel 2003 Level 1 & 2, New Horizons, UAE, 2006.
  • German Basic Beginner Course, training provided by Jebel Ali International Hotels, Dubai, UAE, 2005.
  • Certification Food & Hygiene: Chartered Institute of Environmental Health, Dubai, Jan.2006.
  • Air Stewarding Training, Cabin Crew Training, Frank Finn Aviation Services, Kerala, India, April, 2001.

Languages

English
Full Professional
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Full Professional
Gujarati
Full Professional
Bengali
Limited Working

Timeline

General Manager

Tagidor Garden Resort and Spa
08.2024 - Current

Assistant General Manager

Llechwen Hall Hotel
08.2023 - 08.2024

General Manager

Staywell Holdings, Park Regis
01.2023 - 07.2023

Proprietor

Happy Homes Cleaning
04.2022 - Current

General Manager

Hotel Sarina
12.2018 - 04.2022

Director of Food & Beverage

Marriott International, Aloft Hotel Dhahran
07.2016 - 11.2018

Operations Manager

Spring Valley Resort
01.2016 - 07.2016

Food & Beverage Manager

Arabian Courtyard Hotel & Spa
11.2014 - 11.2015

Asst. Food & Beverage Manager

Marriott International, Aloft Abu Dhabi
04.2010 - 11.2014

Area Banquet & Catering Manager

Golden Tulip Suites
04.2008 - 03.2010

Banquet In Charge

Jebel Ali International Hotels
10.2005 - 04.2008

Banqueting Coordinator

The Club
12.2003 - 09.2005

Food and Beverage Waiter

Taj Garden Retreat
07.2002 - 11.2003

Diploma - F&B Management

Hotelschool, The Hague

Diploma - Hotelier & Catering Technology

AMS College

Bachelor in Commerce - Accounting & Business Management

Mahatma Gandhi University

Advanced Diploma - Computer Science

LCC

MBA - Hotel Management

Bhartiyar University

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Srinivasan Vijayan Nair