Syndy Blanche Wilson
Douala Littoral
Summary
Detail-Oriented team player and hard working professional, successful at managing multiple properties with proficiency in interacting effectively with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude. Willingness to take on added responsibilities to meet team goals, while maintaining efficiency and optimizing revenue. Offering seven years of experience in the Hospitality Industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reservations Coordinator/Supervisor
K Hotel Douala
11.2021 - Current
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Worked closely with front desk to achieve full occupancy of property.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Restaurant Waitress
Dreams Hotel
08.2021 - 11.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Accommodated special seating requests for guests to enhance satisfaction.
Housekeeping Order Taker
Dusit Thani Abu Dhabi
12.2019 - 06.2021
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Room Attendant
Dusit Thani Abu Dhabi
03.2018 - 11.2019
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
GCE ( Advance Level) - Economics
Government Bilingual High School Deido
Douala Cameroon 06.2013
GCE ( Ordinary Level ) - Economics
Government Bilingual High School Deido
Douala Cameroon 06.2012
Skills
- Food Safety Practices
- Hospitality Service Expertise
- Order Taking
- Professional Appearance
- Upselling Strategies
- Customer service excellence
- Phone and Email Etiquette
- Effective communication
- Attention to Detail
- Positive Attitude
- Reservation Management
- Time Management
- Personal Hygiene
- Guest Relations
Certification
• Cross Exposure Training at Rooms Reservation- (100)
• Cross Exposure Training at Front Office Rooms Controller (100)
• Certified Dusit Gold Kob Khun, Dusit Thani Abu Dhabi
• Employee of the month of October 2020
- Certified First Aid Training, K Hotel Douala - 1 day.
- Certified Fire Training, K Hotel Douala - 2 days.
Accomplishments
- Supervised team of 18 staff members.
- Documented and resolve guest complains which led to guest satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native language
English
Bilingual or Proficient (C2)
A1
French
Bilingual or Proficient (C2)
A1
Additional Information
Marital Status : Married
Timeline
Reservations Coordinator/Supervisor
K Hotel Douala
11.2021 - Current
Restaurant Waitress
Dreams Hotel
08.2021 - 11.2021
Housekeeping Order Taker
Dusit Thani Abu Dhabi
12.2019 - 06.2021
Housekeeping Room Attendant
Dusit Thani Abu Dhabi
03.2018 - 11.2019
GCE ( Advance Level) - Economics
Government Bilingual High School Deido
GCE ( Ordinary Level ) - Economics
Government Bilingual High School Deido
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