Summary
Overview
Work History
Education
Skills
Interests
Soccer, Volunteer work
Timeline
Generic

TABEAGBORANTEH MBIACHEM BEKECHENG

COMPUTER NETWORK TECHNICIAN
Buea

Summary

Dynamic professional with a proven track record in operations management and customer service at Njeiforbi Chick'n Burger. Skilled in team leadership and network troubleshooting, I enhanced customer satisfaction and streamlined processes, resulting in improved service delivery. Adept at fostering collaboration and mentoring staff to achieve performance excellence.

Overview

9
9
years of professional experience
1
1
Language

Work History

Assistant Manager

Njeiforbi Chick'n Burger
09.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Server/Kitchen Assistant

Njeiforbi Chick'n Burger
01.2020 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Help Desk Assistant

SPEED-NET CYBER CAFE
01.2017 - 11.2019
  • Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
  • Escalated critical issues to appropriate departments for swift resolution, minimizing impact on customers.
  • Implemented process improvements that led to faster issue resolution timeframes overall within the help desk team.
  • Reduced ticket backlog through diligent follow-up and prioritization of tasks.
  • Managed user accounts, including password resets and access modifications as needed.
  • Trained new Help Desk Assistants in company procedures and best practices for optimal performance.
  • Assisted customers with software installation, ensuring proper setup and smooth operation.
  • Developed strong relationships with clients, leading to repeat business and client referrals.
  • Coordinated with other IT professionals during major incidents or network outages for quick restoration of services.
  • Increased sales by 10%

Help Desk Intern

SPEED-NET CYBER CAFE
08.2016 - 12.2016
  • Trained new interns on help desk procedures, ensuring a smooth transition into the role.
  • Resolved software and hardware issues for improved system performance and user experience.
  • Reduced response time by effectively prioritizing help desk tickets based on urgency and impact.
  • Implemented solutions to recurring problems, reducing help desk ticket volume over time.
  • Monitored help desk metrics such as response times and resolution rates, identifying areas for improvement within the team''s performance.
  • Managed over 30 customer calls per day.

Education

HIGHER NATIONAL DIPLOMA (HND) - Computer Science And Networks

HIBMAT University Institute of Buea
Buea
04.2001 -

National Diploma - Computer Network Maintenance

Mountana Computer Training Institude
Buea, Cameroon
04.2001 -

High School Diploma -

Government Billingual High School
Muyuka
04.2001 -

Skills

Operations management

Team leadership

Employee performance evaluations

Customer service

Adaptability and flexibility

Safe food handling

Table setting

Cash handling

Food delivery

Network troubleshooting

Software installation

Wireless networking

Computer hardware troubleshooting

Interests

Soccer

Volunteer work

Swimming

Soccer, Volunteer work

Soccer

  • Participated in competitive soccer leagues, developing strong teamwork, leadership, and strategic thinking skills.
  • Organized practice sessions and team strategies, demonstrating initiative and collaboration.

Volunteer Work – Local Community Center | 2022–Present

  • Coordinated community events, improving engagement and participation by 30%.
  • Mentored youth through sports and educational activities, enhancing communication, leadership, and organizational skills.
  • Assisted in fundraising initiatives, contributing to the successful execution of multiple community programs.

Timeline

Assistant Manager

Njeiforbi Chick'n Burger
09.2022 - Current

Server/Kitchen Assistant

Njeiforbi Chick'n Burger
01.2020 - 08.2021

Help Desk Assistant

SPEED-NET CYBER CAFE
01.2017 - 11.2019

Help Desk Intern

SPEED-NET CYBER CAFE
08.2016 - 12.2016

HIGHER NATIONAL DIPLOMA (HND) - Computer Science And Networks

HIBMAT University Institute of Buea
04.2001 -

National Diploma - Computer Network Maintenance

Mountana Computer Training Institude
04.2001 -

High School Diploma -

Government Billingual High School
04.2001 -

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TABEAGBORANTEH MBIACHEM BEKECHENGCOMPUTER NETWORK TECHNICIAN