Tabot Nchenghe Victory Nchung Tabot
Buea
Summary
Dynamic Restaurant Manager with a proven track record at Njieforbi, excelling in team management and customer engagement. Achieved operational efficiency through effective inventory control and staff scheduling, enhancing customer satisfaction. Passionate about fostering a collaborative environment, I consistently resolved complaints and improved service quality, driving loyalty and repeat business.
Overview
1
1
Certification
Work History
Resturant Manager
Njieforbi
Buea
2022 - 2025
- Assisted in daily restaurant operations by supervising staff. Supported maintenance of service and food quality standards. Aided compliance with health and safety regulations.
- Assisted in planning and organizing daily restaurant operations. Supported food service staff by coordinating activities and providing supervision. Aided in hiring, training, and scheduling restaurant employees. Monitored food quality, customer service, and cleanliness to meet company standards. Helped manage inventory and place supply orders. Controlled food and labor costs effectively. Addressed customer inquiries, feedback, and complaints in a professional manner. Maintained compliance with food safety and sanitation regulations. Prepared work schedules to ensure adequate staffing levels. Assisted in managing cash handling and daily financial records. Followed brand standards and operational procedures. Collaborated with suppliers and management to enhance efficiency.
- Assisted teams in completing projects on schedule and within budget. Supported colleagues in achieving departmental goals through effective collaboration. Contributed to maintaining high standards of quality in all assigned tasks.
- Established competitive hourly wage range of $34.00 to $35.00 to attract qualified candidates.
- Monitored weekly work hours to ensure compliance with 40-hour limit.
- Assisted teams in achieving project goals by providing necessary support and resources. Collaborated with colleagues to streamline processes and improve efficiency. Contributed to project planning and execution to meet deadlines.
- Oversaw management of on-site parking facilities to enhance visitor experience.
- Administered paid time off policies to ensure compliance and employee satisfaction.
- Administered store discount programs to enhance customer loyalty.
- Facilitated in-person collaboration and communication among team members.
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
Education
Bachelors in Political Science - Diploma in Rural Engineering
University of Buea
Buea05.2024
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Staff scheduling
- Complaint resolution
- Food service background
- Customer loyalty
- Adaptable
Accomplishments
I have been able to secure jobs like this in 4 different restaurant due to my services and along the line I've thought others too on how to operate
Certification
Award of best management
Languages
English
Advanced (C1)
Timeline
Resturant Manager
Njieforbi
2022 - 2025
Bachelors in Political Science - Diploma in Rural Engineering
University of Buea