Tchagna Pondja Nasser
OPERATION HEAD IN TELECOM SECTOR
Douala,LITTORAL
Summary
Adept at enhancing operational efficiency and leading high-performing teams, significantly improved processes at IENGINEERING CAMEROON, overseeing 1121 passive and 863 active network sites. With strategic planning and exceptional leadership skills surpassed revenue targets, achieving a consistent KPI trend of 99.89%.
Overview
11
11
years of professional experience
Work History
Executive Director of Operations and Maintenance
I ENGINEERING CAMEROON
LITTORAL DOUALA, Littoral
09.2023 - Current
- Improved operational efficiency by streamlining processes and implementing innovative strategies in 1121 passive network sites of two operators MTN and Orange throughout 6 regions, and 863 active sites for Huawei in 2 regions
- Led cross-functional teams of 90 members passive and 15 member Active for successful projects completion and timely delivery of key initiatives.
- Championed process improvements through the adoption of Lean methodologies, enhancing productivity, revenue and gross margin across all departments.
- Surpassed annual revenue targets by over 35% through effective oversight of daily operations and strategic initiative implementation.
- Established clear expectations for team members, promoting accountability for delivering exceptional results within designated timelines.
- Implemented performance metrics to track progress, identify areas for improvement, and guide team efforts toward achieving goals.
- Optimized facility layouts for maximum efficiency, improving workflow and decreasing overhead expenses related to wasted space or resources.
- Developed long-term strategies to drive continuous improvement in operations, resulting in increased revenue and reduced costs.
- Negotiated contracts with vendors to secure favorable terms while maintaining quality standards and minimizing costs.
Operations and Maintenance Supervisor
IENGINEERING CAMEROON
LITTORAL DOUALA, Littoral
09.2020 - 08.2023
- Supervised a team of 40 technicians in 800 passive sites of MTN and Orange, providing guidance on complex repair tasks and fostering professional development opportunities.
- Assisted in the planning and execution of facility expansions, ensuring proper installation of new equipment and seamless integration with existing systems while observing guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations..
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure leading to a constant KPI trend of 99.89% above target.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Tracked and managed department costs for good budget adherence.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Fostered a positive work environment that led to high employee morale and retention rates, while consistently meeting performance expectations.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Provided guidance to management regarding project bids for onsite improvements.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
Operation and Maintenance Coordinator
I ENGINEERING CAMEROON
Littoral Douala, Littoral
09.2018 - 08.2020
- Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
- Reviewed Preventive maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Developed maintenance reports to assess program success for client as well as management and inform operational decisions.
- Managed maintenance team of eight employees in 152 passive site of MTN and ORANGE operator for IHS Cameroon in the littoral region and coordinated repair schedule according to priority level.
- Leveraged strong organizational skills to manage competing priorities under tight deadlines, ensuring the timely completion of all tasks.
- Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections with Diesel department and QHSE department.
- Tracked maintenance activity using AFFECTLY, ITSM and CMS software to confirm compliance with client and industry requirements.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Report to supervisor on the weekly KPI and other assigned Objectives.
Operations and Maintenance Engineer
IHS CAMEROON
Littoral Douala, Littoral
10.2014 - 08.2018
- Maintenance of 28 Active Network sites in the Littoral Region by ensuring timely completion of tasks and minimized down time
- Led troubleshooting efforts during unplanned outages, coordinating with internal teams and external partners as needed to expedite resolution timeframes.
- Streamlined workflow processes by conducting thorough root cause analyses of recurring issues.
- Reduced energy consumption by optimizing system settings based on data-driven analysis.
- Maximized equipment life through rigorous adherence to manufacturer specifications during routine inspections and repairs.
- Conducted regular audits of safety procedures, mitigating potential hazards in the workplace environment.
- Evaluated new technologies for potential implementation, contributing to continuous improvement initiatives within the organization.
- Implemented cost-saving measures within maintenance budget without compromising quality or effectiveness of operations support services.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Resolved customer complaints in prompt, polite and professional approach.
- Analyzed data to identify trends in production and maintenance costs and developed strategies to reduce expenses.
Health and Safety Officer
KALFRELEC
Littoral Douala, Littoral
11.2013 - 09.2014
- Improved workplace safety measures by conducting regular inspections and risk assessments.
- Enhanced emergency preparedness with thorough evacuation plans and drills.
- Managed hazardous materials handling procedures, ensuring proper storage, labeling, and disposal.
- Promoted a culture of safety awareness among employees through educational initiatives and presentations during site planned visits and On spot.
- Ensured compliance with OSHA, EPA, and other regulatory agencies through meticulous record-keeping and reporting.
- Assisted in the development of customized training materials for specific job roles to increase employee competency regarding safety protocols.
- Championed a comprehensive wellness program for employees, promoting healthy lifestyles and reducing work-related stressors on an ongoing basis.
- Monitored company-wide compliance with established safety policies through regular audits and feedback sessions.
- Collaborated with management to develop comprehensive health and safety policies for the company.
Education
MBA - International Business Management
Anglia Ruskin University
07-2026
Bachelor of Science - Quality Safety Environment
University of Douala ISTAMA
08-2014
Associate of Applied Science - Electrotechnical Engineering
University Of Douala
10-2010
Languages
French
Native language
English
Upper intermediate
B2
Skills
Business process reengineering
Operations management
Organizational development
Business analysis
Strategic planning
Business forecasting
Budget administration
Time management
Multitasking Abilities
Interpersonal skills
Inventory tracking and management
Quality assurance
Timeline
Executive Director of Operations and Maintenance
I ENGINEERING CAMEROON
09.2023 - Current
Operations and Maintenance Supervisor
IENGINEERING CAMEROON
09.2020 - 08.2023
Operation and Maintenance Coordinator
I ENGINEERING CAMEROON
09.2018 - 08.2020
Operations and Maintenance Engineer
IHS CAMEROON
10.2014 - 08.2018
Health and Safety Officer
KALFRELEC
11.2013 - 09.2014
MBA - International Business Management
Anglia Ruskin University
Bachelor of Science - Quality Safety Environment
University of Douala ISTAMA
Associate of Applied Science - Electrotechnical Engineering
University Of Douala
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