Mercy Nforshi Warri
Posts & Telecommunications Specialist
Yaoundé ,Center
Summary
Detail-oriented Inspector offering 20 years of background checking incoming and outgoing postal parcels and merchandise for conformance. Familiar with quality standards and systems such as Postal Service Management. Hardworking individual skillful in conducting accurate visual and measurement tests and preparing and maintaining comprehensive inspection reports and records. Team player committed to collaborating and working across-functionally to meet all milestones and schedules. Forward-thinking Post Master possessing positive outlook and strong work ethic. Bringing 20 years of hands-on experience approving standards by confirming specifications and conducting visual and measurement tests. Certified in Resource Management and Financial Services paired with in-depth knowledge of Mail assembly processes and service production standards. Recognized as excellent resource personnel dedicated to improving operational efficiency and effectiveness. High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling Mail and merchandise with working knowledge of safety codes. Reliable and efficient with equipment and software.programs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Inspector of Posts and Telecommunications
Cameroon Government- Ministry Of Posts &Telecom
Yaoundé , Cameroon
10.2013 - Current
- Improved quality assurance procedures to minimize postal errors and increase effectiveness of inspections.
- Performed inspections of private postal services to check for compliance, safety, tampering and evidence of illegal activities.
- Prepared reports detailing findings of inspections and investigations
- Assessed safety and compliance concerns through diligent postal buildings, rooms and monitoring equipment inspections.
- Maintained up-to-date inspection and audit records for improved reporting and analysis of postal operations.
- Recorded inspection and test postal research results on data sheets.
- Ensured parcels and merchandise are weighed prior to shipment to confirm accuracy.
- Followed safety protocols while handling hazardous as well as fragile products and materials channeled by post.
- Examined parcels for imperfections and defects.
- Followed standard operating procedures for inspections.
- Assisted in developing inspection protocols.
- Investigated customer complaints to take necessary corrective actions.
- Consulted with stakeholders to develop operational strategies and processes.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Created custom reports and visualizations to support decision-making processes.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Assessed operational performance to identify areas for improvement.
- Performed inspections and assessment of large parcels and equipment to check for compliance, safety, tampering and evidence of illegal activities.
- Investigated complaints to remedy postal buildings, equipment and safety issues.
- Maintained up-to-date inspection and audit records for improved reporting and analysis
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Assessed safety and compliance concerns through diligent buildings, rooms and equipment inspections.
- Sampled products to verify compliance with standards
- Updated quality control records and reports.
- Followed safety protocols while handling hazardous materials.
- Weighed products prior to shipment to .
- Trained other workers in inspection and testing procedures.
Chief Executive Officer Developer
African Elite Training Cent.- Banking &Management
Yaoundé , Cameroon
11.2010 - 06.2013
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives for the institution.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified new revenue generation opportunities to maximize bottom-line profitability
- Directed market expansions to propel business forward, meet changing customer needs.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Monitored key business risks and established risk management procedures.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
Lecturer, Accounting and Finance Department
African Elite Training Cent.- Banking & Management
Yaoundé , Cameroon
11.2010 - 02.2011
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
- Utilized distance learning technology to instruct students remotely.
- Collaborated with staff to create meaningful learning experiences.
- Created and designed tests and projects to assess student knowledge.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Participated and led committee meetings to remain aware of developments in subject.
- Conducted individual research projects to actively contribute to institution's research work.
- Communicated necessary information to students, colleagues and parents regarding student progress and student needs.
- Assisted students in mastering course material by remaining available through office hours and at other times to answer questions and provide one-on-one tutoring.
- Held financial accounting, principles of marketing and operations management seminars and lectures at local organizations.
- Implemented instructional technologies in course delivery to engage and educate students.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Public Relations Officer
African Elite Training Cent.- Banking & Management
Yaoundé , Cameroon
02.2010 - 10.2010
- Developed campaigns to increase public awareness of company and engage customers.
- Forged strong media relationships to further public relations goals.
- Communicated with media regularly to build relationships and optimize press coverage.
- Gathered information on customer opinions and adjusted plans to capitalize on
- Assisted with marketing strategy development to increase public awareness and customer
- Produced and distributed internal and external communications.
- Wrote press releases for routine use and crisis management.
- Used various social media platforms for media and blogger outreach.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Produced and distributed brochures, newsletters and press kits.
- Conducted media relations and responded to media requests for information.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Managed media relations for organizations to produce successful results.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
Education
Diploma Of Postal Controller - Financial Services, Malls And Sales.
National Advanced School of Posts & Telecomms
Yaoundé 10.2001 - 10.2003
Certification - Resource Management & Info.& Comm Technology ICT
African Elite Training Center
Yaoundé Cameroon 07.2008 - 09.2010
Diploma Of Postal Controller - Management of Posts &Telecomms Services.
National Advanced Sch. Of Posts & Telecomms
Yaoundé 10.2013 - 07.2015
Bachelor Of Arts - General Applied Linguistics
University of Yaoundé 1
Yaoundé 10.2006 - 08.2008
Master Of Arts - General Applied Linguistics
University of Yaounde 1
Yaoundé Cameroon 10.2004 - 07.2008
Skills
Trained in Postal Procedure
Accomplishments
- Strategized and implemented updates to inspections of Transportation Companies operating business mail services
- Influenced the policies of the Minister of Posts and Telecommunications on the regulation of private postal services in Cameroon.
- Contributed through strict controls, to the secure transportation of all the nails and parcels transported everyday
Timeline
Inspector of Posts and Telecommunications
Cameroon Government- Ministry Of Posts &Telecom
10.2013 - Current
Diploma Of Postal Controller - Management of Posts &Telecomms Services.
National Advanced Sch. Of Posts & Telecomms
10.2013 - 07.2015
Chief Executive Officer Developer
African Elite Training Cent.- Banking &Management
11.2010 - 06.2013
Lecturer, Accounting and Finance Department
African Elite Training Cent.- Banking & Management
11.2010 - 02.2011
Public Relations Officer
African Elite Training Cent.- Banking & Management
02.2010 - 10.2010
Certification - Resource Management & Info.& Comm Technology ICT
African Elite Training Center
07.2008 - 09.2010
Bachelor Of Arts - General Applied Linguistics
University of Yaoundé 1
10.2006 - 08.2008
Master Of Arts - General Applied Linguistics
University of Yaounde 1
10.2004 - 07.2008
Diploma Of Postal Controller - Financial Services, Malls And Sales.
National Advanced School of Posts & Telecomms
10.2001 - 10.2003
Similar Profiles
ANUAFOR CLETUS ASONGWEANUAFOR CLETUS ASONGWE
Divisional Officer for Douala 5 Sub Division at Cameroon Government(Ministry Of Territorial Organization)Divisional Officer for Douala 5 Sub Division at Cameroon Government(Ministry Of Territorial Organization)
Gowri Priya MeenakshisundaramGowri Priya Meenakshisundaram
Administrative Officer at Department of Posts, Government of India, IndiaAdministrative Officer at Department of Posts, Government of India, India
Yashvi PatelYashvi Patel
Dak Sevak at Department Of Posts, Government Of IndiaDak Sevak at Department Of Posts, Government Of India